RPA strives to ease mundane, repetitive clerical tasks by employing virtual workers. RPA does not need direct access to code, databases or applications in which it participates; its noninvasive nature means it largely utilizes existing IT infrastructure, which would otherwise require significant cost and disruption for replacement purposes. RPA is part of an organization's IT infrastructure, allowing it to quickly implement the technology without disrupting current infrastructures.
Differentiation Between RPA, BPA, DPA & IPA
- Robotic Process Automation (RPA): At its heart, RPA serves as a virtual employee to assist humans with mundane and repetitive tasks.
- BPA (Business Process Automation): BPA is an umbrella term covering various technologies for automating business processes.
- Digital Process Automation: DPA represents an expansion in business process management practices. Organizations are increasingly digitizing their operations to become more responsive and customer-centric.
- Intelligent Process Automation (IPA): McKinsey & Co. defines intelligent process automation (IPA) as "an emerging set of technologies" that combine RPA with machine learning and fundamental redesign to produce superior efficiency and effectiveness in operations management processes. RPA evolved, with intelligent features introduced via machine learning/artificial intelligence being added, such as bots. IPA adds intelligence through this process automation, significantly improving efficiency and effectiveness.
RPA Tools Are Classified According To The Functionalities They Offer
RPA Bots For Simple Tasks
Bots can gather data and transmit it onward.
Hybrid RPA Bots
These bots collect data before making decisions based on simple business rules. Their actions may even be determined based on inputs from other systems.
RPA Cognitive Bots
RPA Cognitive Automation uses bots for decision-making/interacting with machine learning/NLP technologies, making decisions using neural net programming (NNP). RPA Bots may be optimized for unattended or attended automation; unattended involves background batch processes while attended automaton interacts directly with people such as customer intent service bots.
Next Steps For The RPA
- RPA without Code: Lower RPA development costs while taking advantage of lower-cost resources
- Self-learning RPA: Automating process modeling using system logs and videos of users participating in the process
- Cognitive RPA: RPA enhanced with image processing, Natural Language Processing and other advanced features.
- RPA Marketplaces: The roll-out of RPA solutions requires significant customizations and programming work, which necessitates third-party vendors providing customized reusable solutions as RPA firms cannot build them themselves for each process or task to automate. Reusable plugins available through third parties could include apps, dashboards, workflow components, activity bots, solutions, and component connectors.
RPA Growth Forecast
Gartner reported that Robotic Process Automation (RPA) represents one of the fastest-growing segments within the enterprise software industry. RPA grew 63% year-on-year to $846 million; all three top vendors saw significant increases.
RPA Growth Projections
- Forrester to invest $250 Million by 2016
- Gartner estimates a $1.3 billion revenue projection in 2019.
- Forrester estimates a 2021 revenue projection of approximately $2.9 billion.
- IDC will invest $3.5B by 2022.
- Global Market Insights Inc. predicts this amount will hit $5 billion by 2024.
- KeyBanc Capital Markets anticipates reaching $100 billion by 2029.
Forrester projects that the market for RPA services will reach $12 billion by 2023 and that 40% of large corporations will use RPA by 2020 (an increase from today's 10% usage).
RPA Impact
- McKinsey & Company estimated that automated systems could perform the equivalent work of 140 million jobs by 2025.
- Everest Group recently issued a report suggesting that Robotic Process Automation could save costs up to 65-75% by automating processes in certain industries.
Automation Anywhere's Seven Predictions For RPA
- By adopting intelligent digital workers, workplace environments will undergo a profound transformation.
- RPAs will become safer, and prices for RPAs will decrease, making the RPA smarter in its functioning and purpose.
- RPA will likely see widespread adoption within the Banking, Financial Services and Insurance (BFSI) industry. Still, its uses could extend to new industries or individual service providers.
- RPA will continue its steady expansion throughout 2019.
- RPA Attendance on the Rise
RPA Is Essential For Optimizing Business Processes:
- Robots can perform various tasks more effectively than humans can.
- RPA can work nonstop for 24 hours each day, while humans typically only work 8-hour shifts.
- Robots have nearly 100% productivity, while humans average approximately 60%.
- Automating robotic processes reduces costs for businesses.
- Robotic Process Automation can assist companies in improving the business outcomes for themselves.
- Robotic Process Automation can assist in reducing electronic waste (e-waste). E-waste refers to paper that poses serious environmental threats.
- Robotic Process Automation decreases output variability. One of the main sources of incorrect results is duplication; thus, reducing manual error leads to improved data quality for more precise analyses.
- Cloud storage provides an effective means to store and manage data.
- Robotic Process Automation (RPA) offers tools that make data storage and analysis simpler than ever before.
- Robotic Process Automation is an increasingly popular technique used to streamline tasks and address user inquiries more accurately and efficiently, increasing accuracy and productivity while providing better resolution to customer experience problems that drive greater engagement and satisfaction levels.
Also Read: The Difference between Robotic Process Automation and Artificial Intelligence
Top Three RPA applications
- Automate Anywhere: Java/.Net
- UiPath: .Net
- Blue Prism:.net
Geo Analysis
- North America led the global RPA market in 2018 with a 51% share, accounting for nearly all sales volume in RPA systems sold worldwide.
- Western Europe held a 23% market share and thus was placed first overall among regions.
- Japan came third with 124% adoption growth in 2018.
Three RPA Software Vendors
UIPath RPA
As one of the market leaders for Robotic Process Automation (RPA), UiPath provides organizations with an extensive software platform designed to automate business processes through Robotic Process Automation (RPA).
Automated Anywhere
Automated Anywhere's end-to-end platform for cognitive computing automates business processes from their inception. Automation Anywhere AI + RPA services increases productivity while decreasing costs; empowers humans, reduces time to market, and minimizes errors compared to competing solutions.
Blue Prism
Blue Prism Robotic Process Automation Software enables organizations and businesses to build an agile virtual workforce.
RPA Facts
- Blue Prism was established as an RPA firm back in 2001.
- Since 2010, the RPA industry has begun experiencing exponential expansion.
- RPA platforms typically employ the .Net Framework due to its seamless integration into Windows OS.
- Python is an increasingly popular programming language used for RPA platforms being built today.
RPA is an invaluable resource for Python developers.
- Take advantage of RPA growth both financially and reputationally by developing reusable plugins.
- Join Our Team of Python RPA Products Developers Now
- Contribute to Open Source RPA Projects: Join in their success and help develop them.
Gartner RPA Magic Quadrant Update For 2023
Leaders, Challengers and Visionaries
Gartner RPA Magic Quadrant 2023 has finally arrived. This comprehensive report gives companies an in-depth view of major Robotic Process Automation market vendors to help select an ideal supplier suited to their requirements. Gartner predicts the RPA market will reach $2.8 billion by 2022, representing growth from just one year earlier $2.3 billion figure. Analysts note its exponential rate of 22 percent annual growth, which far outpaces the software sector average of 11% annualized; its rate has since subsided to 39%, down from 40%.
Gartner attributes this trend to market consolidation and competitive pressures. Their insight into Leaders, Challengers, Visionaries and Niche Players within Transforming Space should give businesses a greater understanding of this segment of business activity.
Gartner Defines Robotic Process Automation
Before we take a closer look at this year's Gartner RPA Market Quadrant companies, it is vital to comprehend their definition of robotic process automation (RPA). Gartner defines RPA as an automated technology in IT and business processes to simulate human interaction through application interfaces using software scripts, simulating interaction via app-user portals. Furthermore, an RPA ecosystem supports automating manual tasks via bots/robots.
Gartner reports that Robotic Process Automation (RPA) has quickly become an industry standard across industries and for various business functions, offering IT users the capability of moving data between applications and databases without human interaction, with attended automation keeping humans "in the loop." Furthermore, RPA allows information for human consumption through preparation processes utilizing robotic arms that work as "robotic scribes."
Gartner recently noted the rapid development of RPA software over the last five years. Application leaders increasingly go beyond tactical automation for greater business efficiency, agility and effectiveness. Generative AI and Large Language Models have entered the market; according to Gartner reports, nearly all RPA vendors are either exploring AI as part of their RPA deployments or planning to do so soon - analysts anticipate that 90% of providers will offer such automation by 2025.
Gartner RPA 2023 Magic Quadrant Leaders
The Gartner RPA Magic Quadrant categorizes vendors into four distinct categories. The Quadrant's Leaders demonstrate an in-depth knowledge of market opportunities while consistently exceeding customer expectations and showing incredible innovation capabilities and creativity. In 2023, these leaders include:
- UIPath
- Automate Anywhere
- SS&C Blue Prism
- Microsoft
- NICE
UIPath
UIPath will retain its leading spot in the RPA market beginning in 2022, offering an unmatched set of hyper-automation features for modern RPA. Gartner states that their Global Business Automation Platform serves buyers from every segment; their brand visibility, product strategies and clientele consist of over 10,000 companies they serve - all hallmarks of success for any enterprise. They were even named the top RPA vendor on Quadrant 2 revenue rankings.
Automated Anywhere
Automated Anywhere has changed to "Automation Success Platform," scheduled to become available by 2023. This product goes beyond basic robotic process automation capabilities to offer something far greater. Gartner reports the Company focuses on innovation with intuitive features for their platform - such as "AISense" for computer vision applications or their AI/ML Bot service "IQ Bot." They have an outstanding customer satisfaction strategy and in-depth knowledge of their audience.
SS&C Blue Prism
Gartner RPA Magic Quadrant in 2023. In 2023, however, they took the lead once again with their Blue Prism service, providing comprehensive RPA functionality along with connectors to enterprise apps as well as bot licenses and tools for development studios bundled together to form orchestrators, with over 168,000 RPA users active across their global network.
Microsoft
Microsoft's Power Automate still holds onto first place despite experiencing some slight decrease. Azure's solution offers powerful connectors for cloud services and reusable user interface elements collectors; Gartner singled out Microsoft 365 Copilot integration as one of their strengths this year, as well as its robust ecosystem, affordable prices and sales strategies and tactics.
NICE
NICE RPA solution remains on top in 2023 Gartner RPA Magic Quadrant as the sole contact center automation as-a-service provider, featuring many "NEVA-branded" solutions used for both attended and unattended contact center automation. Gartner recognized NICE for their AI agent augmentation tool and for targeting enterprises through specific vertical/industry strategies.
Gartner RPA 2023 Magic Quadrant Challengers
Gartner's RPA Magic Quadrant features challenger vendors with an extensive global client base and proven success in providing solutions to specific use cases, according to Gartner. They note these vendors tend to cater specifically to certain segments of the marketplace - among these is WorkFusion, which was replaced in 2022 and this year's only competitor for WorkFusion: WorkPulse.
Cyclone Robotics
Gartner previously recognized Cyclone Robotics as a Niche Player but has recently advanced to Challenger status with their AI-enhanced enterprise-level software, moving up a segment. Gartner recognized their mature RPA capabilities across different RPA requirements while at the same time noting their increasing focus on GPT style solutions and AI, further distinguishing themselves within Asia/Pacific by understanding target markets so well.
Magic Quadrant Visionaries For 2023 Gartner RPA
Gartner's Magic Quadrant for Robotic Process Automation highlights Visionaries who demonstrate innovative practices and unique approaches towards Robotic Process Automation. Visionaries may be market leaders but need more time to demonstrate they have what it takes to "execute." Some examples of Visionaries in this year's Gartner RPA Magic Quadrant:
- Pegasystems
- Appian
- SAP
- Salesforce
Pegasystems
Pegasystems' RPA platform integrates seamlessly into its wider enterprise software suite. Pegasystems offers end-to-end solutions such as bot resource allocation in real-time and NLP services - among many others - while Gartner praises this Company's innovative development approach and patent automation technologies, although an analyst feels the platform remains too complex.
Appian
Appian's RPA product demonstrates its exceptional market knowledge. According to Gartner, Appian solutions offer companies a complete toolkit for hyper-automation and end-to-end innovation strategies. In addition, Gartner acknowledges Appian's outstanding partner ecosystem - their AppMarket provides over 600 RPA components, frameworks and extensions.
SAP
SAP came second behind Salesforce in this year's rankings and offers an internationally distributed tool portfolio with AI, workflow and business rule management features. Gartner notes SAP as a world leader in their ecosystem with extensive global customer interactions ; in the last year, they also integrated SAP Signavio product enhancement. Analysts also praise SAP's pricing strategy and sales model.
Salesforce
MuleSoft RPA gives Salesforce access to an international audience and an expansive product suite, giving it an edge against its rivals in several Magic Quadrants and helping build its global partner ecosystem and solid business model. Gartner notes how viable Salesforce has become in the RPA space. However, they have failed to promote it effectively over time.
Also Read: What are the steps in the new Software product development process?
Gartner RPA 2023 Magic Quadrant Niche Player
Gartner's RPA Magic quadrant for 2023 highlights niche players that have demonstrated significant industry potential, showing they offer valuable solutions or platforms to certain segments. While they sometimes fall behind larger firms in terms of maturity or financial strength. Here is this year's selection:
- Samsung SDS
- EdgeVerve Systems
- IBM
- Nintex
- Laiye
- Hyland
Samsung Samsung SDS
SDS was named winner of the Gartner RPA Magic Quadrant this year, as the Brity Automation Platform saw 52% growth year over year in 2022. Furthermore, Gartner noted Samsung SDS has an extensive product offering, including IDPs, AI/ML tools and RPA. Samsung also notes its strong partner ecosystem, which contributes to growth despite not being as widely recognized outside Asia/Pacific regions.
EdgeVerve Systems
EdgeVerve Systems of EdgeVerve Systems was again included by Gartner in the Magic Quadrant this year for their impressive AssistEdge RPA company Solution, particularly how its roadmap now incorporates OpenAI integration. Gartner honored EdgeVerve for their market knowledge and consumption-based pricing model while noting how Infosys' RPA ecosystem also relies on it.
IBM
IBM's RPA solution forms part of an extensive hyper-automation solution, helping it rise for 2023. According to Gartner's evaluations of these companies' global reach and presence in many regions globally, both RPA offers various features while Watson connects users to AI-augmented products; also highlighted was IBM's exceptional customer insights support service and support.
Nintex
Nintex Process Platform was recently enhanced after Nintex acquired Kyron 2022. Gartner noted that Nintex offers an excellent workflow ecosystem with its web-based user interface and security controls and boasted more than 10,000 automation customer conversations at last count; however, some advanced features for developers were missing on the platform itself.
Laiye
Laiye RPA's product is compatible with several operating systems and boasts significant sales gains over the last year. Moving forward, Laiye intends to add automated process generators that support large language models into its ecosystem - an advancement Gartner also praised Laiye for providing. Gartner applauded Laiye for offering an attractive unified platform, emphasizing innovation, and building industry-specific automated capabilities.
Hyland
Hyland RPA was recently featured as part of Gartner's RPA Magic Quadrant for 2023 after purchasing it through Another Monday. It is quickly becoming an attractive solution to enterprise buyers and existing Hyland clients looking for packaged solutions that simplify lifecycle processes. Gartner reports that its RPA division expanded 36% year over year - offering over 13,000 industry/vertical solutions as an added perk.
What Has Changed Since 2022 In The Gartner RPA Magic Quadrant?
Unfortunately, not much has shifted in this year's Gartner RPA Magic Quadrant; many of the same names still occupy top slots while Leaders of this Quadrant remain unchanged from one year to the next. There have also been slight adjustments within each segment - for instance, SS&C Blue Prism has increased in ranking while Samsung SDS demonstrated enhanced execution ability.
EdgeVerve Systems and Hyland were added, with EdgeVerve being recognized in RPA's Magic Quadrant before the 2022 report. Gartner recently removed "WorkFusion" as one of their RPA Magic quadrant companies because it no longer actively competes in this space and has moved out altogether.
Are You Wondering What The Next Trend In RPA Will Be?
Gartner's 2023 RPA Magic Quadrant provides valuable insight into the recent changes within the Robotic Process Automation market, with special attention paid to businesses adopting more AI solutions into their ecosystems.
Gartner analysts are sure that AI, large language models and other technologies will play a pivotal role in future RPA platform growth. Furthermore, analysts point out that platforms have become more sophisticated, with increased levels of hyper-automation being the norm.
Robotic Process Automation, An Often Underappreciated But Widely Utilized Technology, Holds The Key To Increasing Productivity
We currently face an acute productivity deficit, and our national output would have fallen by 20% had pre-crash growth been maintained until 2019. Productivity gains can have many benefits: It increases business values and tax receipts while raising living standards. To measure its success in leveling out UK society, the government has boosted labor productivity as part of 'leveling up' Britain.
How To Overcome Productivity Crisis
Productivity may seem easily quantifiable, but many factors influence measurement and interpretation. These can include economic structure, energy costs, and the geographical concentration of workers - these all come into play during an increase in productivity from 1999-2007 for Britain, primarily thanks to growth concentrated on industries like finance, computing and professional services.
Productivity, measured as worker output per hour, could be enhanced when workers had access to tools that enabled them to do their work more effectively. 1999-2007, computers were the primary tool used; today, it's all about robotic process automation (RPA).
What Is Robotic Process Automation (RPA)?
Robotic Process Automation is often underappreciated technology, yet its potential productivity-boosting power should never be discounted. Gartner estimates that 90% of large corporations will use RPA by 2022; given this fact and that productivity in tenth worst-performing businesses is 16x lower than 10th best-performing ones, SMBs need to follow suit by monitoring what larger players do in terms of using robotic process automation technology.
Unsavory characters have accidentally used RPA to automate purchasing for retailer websites, creating lucrative scalper jobs at checkout processes that identify in-demand items with high sales potential and buy them at higher-than-usual prices. Although robots will eventually take on less controversial jobs from businesses, this demonstrates its usefulness in automating long and tedious processes.
RPA allows businesses to reduce time, money and effort spent by employees performing manual repetitive tasks that take too much effort - freeing them up for more fulfilling roles or those which computers cannot complete efficiently.
What It Does
Within customer service, software bots called Attended RPA (Robotic Process Automation) can automate tedious admin-driven and repetitive processes performed by human agents. Connect directly with various customer systems and auto-retrieving customer information for faster service delivery. Furthermore, these robots autofill forms for agents while offering predefined advice when there are too many inquiries from a single customer. Our customers reported an average 17% decrease in handling times, which led to estimated cost savings exceeding $250,000.
RPA provides accounting professionals and insurance brokers a much-needed service when filing tax returns. In contrast, insurance brokers use RPA to identify risk-on assets. It may even assist teachers or attorneys in finding obscure legal doctrines. RPA does not replace humans but enhances their daily work experience.
Frictionless Movement Is The Future
As Americans, we're used to expecting everything in life to happen effortlessly and instantly - from shopping online, dining out or taking public transit - but this doesn't always have to be true for millions. Millions struggle when faced with tedious administrative duties that drag their productivity down; without friction, we could increase individual productivity and job satisfaction more rapidly - something the digital technology boom of early 2000s businesses helped achieve more efficiently. Today, robotics can assist this progress at least partly.
Conclusion
Both Robotic process automation tools offer advantages and disadvantages that could affect any business, depending on their implementation. However, both should help automate manual, repetitive tasks efficiently and flexibly. Both tools offer solutions for automating manual, repetitive tasks efficiently and flexibly - SAP Intelligent Robotic Process Automation is likely best-suited to companies using an entire SAP ecosystem; its integration would lead to what SAP refers to as 'The Intelligent Enterprise.' For companies using only some modules of SAP's ecosystem, however, UiPath may be the ideal choice as its compatibility with various enterprise tools offered by major vendors makes it the superior option when simultaneously automating various tools.
