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This solution was born of our desire to offer comprehensive IT Management using both Microsoft and ServiceNow capabilities, making this an excellent asset management tool for organizations utilizing ServiceNow. Discover what ServiceNow Intune integration entails and the three applications it serves.
What Is The Servicenow Intune Integration?
servicenow implementation services Intune integration is an exceptional IT asset management tool to keep an overview of how many assets exist within an organization, location, and age. This integration combines Microsoft 365 (specifically Endpoint Manager) devices managed via ServiceNow's Asset Management module in the Asset Management module, allowing streamlined device management processes and more visibility of devices within environments.
Get A Bird's Eye View Of Your Enterprise
ServiceNow Intune Integration offers an encompassing view of assets that isn't exclusive to Intune alone. You can see exactly which devices exist within your environment and relevant details, like model number and date of acquisition. This feature is convenient for organizations using different tools or services within one environment. You can quickly see what assets exist and their locations in one platform.
Manage The Life Cycle Of Your Technology Regularly And Proactively
Lifecycle management involves knowing when an IT device has outlived its utility, an essential aspect of organizational health and well-being. Your employees will save resources and time with new tech implementation, becoming more productive while continuing to expand your business. Companies using outdated devices increase security risks while incurring unanticipated expenses and failing to run business processes effectively; according to Brand, such outdated tech may even pose threats that halt operations altogether! A lifecycle management strategy will allow you to stay ahead of devices that no longer provide value - saving resources and time in terms of resources and costs!
Setting deadlines to retire devices becomes possible thanks to access to every piece of information about your devices as they were first deployed; Brand states this ability "helps avoid productivity interruptions, increase calls into service desk and reduce time spent fixing outdated equipment."
Improve The End-User's Experience
Your service's success can be gauged by its user experience. Not simply aesthetic, this aspect covers all customer interactions, including design, ease-of-use, and branding that customers encounter while engaging with you and using its product/service - design elements include layout and ease-of-use, among many others that ensure customers continue using you without costing too much or using too many resources to do it effectively.
Implementing ServiceNow Intune Integration can be an efficient and hassle-free way of improving user experience. Your IT team can use device management features from ServiceNow to enhance device care. At the same time, self-service capabilities help users resolve problems more rapidly without external assistance, saving time and resources. These convenient capabilities enable your users to view information about all their devices within one portal as they enroll them all simultaneously - protecting both the user's time and your team's effort!
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Microsoft Intune Manages Devices, Apps, And Identities Securely.
Your service's success can be gauged by its user experience. Not simply aesthetic, this aspect covers all customer interactions, including design, ease-of-use, and branding that customers encounter while engaging with you and using its product/service - design elements include layout and ease-of-use, among many others that ensure customers continue using you without costing too much or using too many resources to do it effectively.
Implementing ServiceNow Intune Integration can be an efficient and hassle-free way of improving user experience. Your IT team can use device management features from ServiceNow to enhance device care. At the same time, self-service capabilities help users resolve problems more rapidly without external assistance, saving time and resources. These convenient capabilities enable your users to view information about all their devices within one portal as they enroll them all simultaneously - protecting both the user's time and your team's effort!
Features And Benefits
Intune has many features and benefits.
- Microsoft Intune enables you to effectively and efficiently administer devices owned by both your organization and individuals using it, from Android Open Source Project (AOSP), iOS/iPadOS, Linux Ubuntu Desktop Desktop computers, and macOS Macintosh laptops through macOS to Windows client devices - providing secure access for organization resources via policies that you create.
- Intune simplifies app management by offering an integrated experience for app deployment, updating, and removal. Intune's private app store feature lets you connect and distribute apps quickly. At the same time, enabling Microsoft 365 applications such as Win32 Apps deployment along with creating protection policies and managing data access rights & user permission management policies for Microsoft 365 apps & Win32 apps deployment - saving both time and resources in managing app deployment & updates!
- Intune simplifies and automates the policy deployment for apps, security settings, and device configuration. Once complete, these policies can be easily distributed across your device and user groups, with only internet connectivity necessary for them to take effect.
- Employees and students can leverage the self-service features within the Company Portal App to reset PINs/passwords, install apps, and join groups - without calling support! Customizing it to reduce support calls will further decrease support calls.
- Microsoft Intune works seamlessly with Microsoft Defender for Endpoint and third-party services to offer endpoint security protection, enabling you to respond swiftly to threats while performing real-time risk analyses and automating remediation procedures. Policies are created that address threats, while real-time risk analyses enable real-time risk analyses and automated remediation steps.
- Utilize Intune's web admin center for endpoint administration and data-driven reports. Accessible via any internet-enabled device, this center facilitates easy endpoint administration and data analytics reporting.
- Visit Walkthrough the Intune Admin center for more details. Microsoft Intune's admin center allows users to sign in.
- Microsoft Intune can be accessed programmatically using its REST APIs provided by Microsoft Graph, with each action classified as an individual Microsoft Graph request. For more information about integrating this technology with Intune, please see Microsoft Intune and Integration of Graph with Intune.
- Microsoft Intune Suite provides advanced management and security. Add-ons include Remote Help, Endpoint Access Management, and Microsoft Tunnel MAM for additional protection and functionality.
Integrates Other Microsoft Services And Applications
Microsoft Intune is integrated with other Microsoft services and products that are focused on endpoint management.
- Configuration manager Server and endpoint management on-premise, such as software updates and patch management, are made simpler with the Remote Administration Tool for Microsoft (RAT).
- Intune can be used with Configuration Manager in comanagement scenarios or use its tenant attachment feature as needed. Take advantage of Intune's web admin center and other cloud services available through Intune for maximum benefits.
- Windows Autopilot - for modern OS deployment
- Windows Autopilot simplifies provisioning new devices by sending them directly to users, or you can reimage existing machines. Hence, they use Windows Autopilot and deploy the most up-to-date Windows version.
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Endpoint Analytics Provide visibility and reporting of end-user experiences, including device performance and reliability.
- Endpoint analytics can assist in pinpointing hardware or policy issues impeding device performance and offer advice to enhance end-user satisfaction and reduce support desk tickets.
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Microsoft 365 Office productivity apps explicitly designed for end users, such as Outlook Teams, Sharepoint OneDrive, and more.
- By using Intune, you can quickly deploy Microsoft 365 apps across users and devices - and can do it when users log on for the first time! These apps will then remain automatically installed until a change in user logins triggers them again.
- Microsoft Defender
- Endpoint Protect is designed to assist businesses in detecting, preventing, investigating, and responding effectively to threats in real-time.
- Once linked, Intune for Endpoint and Microsoft Defender allow for seamless service-to-service communication that will enable policies to scan files for malware detection and send threat levels directly into Microsoft Defender for threat monitoring purposes. Compliance policies allow you to set risk thresholds. At the same time, conditional access combines conditional access blocking to stop devices from accessing organization resources if they do not conform.
- Windows Autopatch Automatic Patch Management Solutions can automatically protect Windows, Microsoft 365 enterprise apps, Microsoft Edge, and Microsoft Teams with patches.
- Windows Autopatch, a cloud-based service available to all Windows users, aims to keep software updated while providing users with productivity tools from Microsoft Intune and optimizing your on-premise infrastructure. IT admins can focus on other projects while Windows Autopatch manages patching for these devices using Intune or Configuration Manager, as IT admins require.
Integrates Third-Party Devices And Apps
Intune's admin center allows you to easily connect to multiple partner services, including:
- Managed Google Play :
- By connecting to Managed Google Play, administrators can access an organization-specific store of Android applications for deployment on devices in your organization.
- Install Managed Google Play Apps onto Android Enterprise Devices with Intune for more details.
- Apple certificates and tokens : As soon as they're added, iOS/iPadOS devices and macOS computers can enroll in Intune to receive policies. Administrators gain access to volume-purchased app licenses, which they can deploy onto all the devices enrolled in Intune.
- TeamViewer: When you connect to TeamViewer, you can remotely assist devices.
- Visit the page Remotely administer Intune devices using TeamViewer for more information.
These services are available from Intune.
- Apps from third-party partners are easily accessible to admins.
- Manage hundreds of apps from third-party partners.
- Supports apps from the public retail store, apps for line of business, private apps not available on the general store, custom applications, and more.
Register For Device Management Or Application Management.
Intune for Mobile Device Management (MDM) can be deployed across devices owned by organizations. Device-centric configuration allows MDM users to tailor device features according to who requires them - for instance, restrict Wi-Fi access only if signed into as part of an organization account.
With Intune, organizations can create policies to configure features and settings as well as ensure security & safety for devices managed within their organization. User identities, apps installed, and data accessed all fall under its purview for oversight by IT administrators. The policy can be deployed during the enrollment process to devices, preparing them for immediate use after enrollment has concluded.
Bring-Your-Own-Device (BYOD) scenarios can benefit significantly from Intune for mobile application management (MAM). Intune's MAM system focuses on protecting user data no matter which device accesses it; apps, in particular, are given special attention in protecting and securely accessing them. MDM and MAM can be used together. MAM policies can be used if your devices have been enrolled and you need to protect apps.
Protect Your Data
With Intune, you can secure data stored on managed devices enrolled into Intune and non-managed ones not yet enrolled - protecting personal and organizational data separately while controlling how users share and access it to protect company files.
Your organization wants complete control of every device it owns, especially its security settings and rules; when devices enroll, they receive these settings automatically.
You can:
- Create and deploy policies to configure security settings and password requirements.
- Mobile threat defense services can be used to scan mobile devices, detect threats, and remediate threats.
- View data and reports to measure compliance with security settings and rules.
- Only allow managed and compliant devices to access organization resources, apps, and data.
- If a device has been lost or stolen, remove the organization's data.
Users may prefer that IT administrators do not exert control over all personal devices used by employees, creating an ideal hybrid working environment. Give users options so that their instrument (s) may access complete resources of your organization, or allow only Outlook/Teams access by enrolling their devices with MFA policies.
On devices with application management enabled, you have several options for:
- Mobile threat defense services can protect data from apps by scanning devices, detecting risks, and assessing the risks.
- Stop personal apps from copying and pasting data from your organization.
- Use app protection policies for apps on devices that an MDM partner or third party does not manage.
- You can restrict access to your organization's email and files using conditional access.
- Remove the organization data from apps.
Benefits Of Intune And Servicenow Integration
Most companies today strive to increase efficiency and streamline operations in an ever-evolving business world, often by employing software explicitly designed to manage different aspects of a company.
Microsoft Intune's integration with servicenow power bi is an outstanding example. This powerful connection offers numerous advantages that enhance employee experiences and IT operations management.
Advanced Employee Performance:
Integration enables a smooth onboarding experience by automating the provisioning of desktops, mobile devices, and tablets to new employees. HR or IT may use it for this purpose. Integrating Intune into provisioning tasks allows users to efficiently complete standard provisioning processes while taking full advantage of many Microsoft Workplace Experience products such as Autopilot and Windows365.
The integration will speed up and ensure consistency while onboarding new employees. It will give them all the information they require faster to enhance Employee Experience while decreasing costs associated with onboarding processes.
Streamlined Its Operations Management:
ServiceNow is well known for its IT Asset, Operations, and Lifecycle Management features, mainly its Configuration Management Database. Integrating Intune with IT Service Management ensures accurate device inventory updates so you can make more informed financial and operational decisions for your Workplace experience.
IT teams can leverage device lifecycle tracking tools to efficiently oversee employee devices, ensuring each employee has access to cutting-edge tools while devices remain up-to-date with software and security patches. Such transparency enables planning device refresh cycles, pinpointing any weaknesses within an organization, and optimizing asset allocation.
A Proactive Issue Relevant:
Intune's capability of monitoring and evaluating user device experiences has provided ServiceNow with an additional integration layer.
ServiceNow tickets created automatically when an issue arises will alert the service desk immediately - providing users with a proactive solution, decreasing time wasted troubleshooting issues, and increasing overall satisfaction with IT teams' processes based on data analytics.
Intune can create tickets automatically whenever issues occur to reduce the time users would otherwise spend troubleshooting problems and improve overall satisfaction. Its ticketing system helps IT teams monitor recurring problems more closely to enhance device management procedures more easily than before.
Comprehensive Analysis And Reporting:
Businesses can gain access to comprehensive reporting features by combining Intune with ServiceNow. IT operations teams can then generate real-time reporting on various aspects of the environment, such as devices used and configuration settings, as well as OS. With such information at their fingertips, organizations are better able to make data-driven decisions, identify trends quickly, and address potential problems proactively before they disrupt productivity - an increasingly essential feature as businesses expand.
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Conclusion
Microsoft Intune-ServiceNow integration brings many advantages that enhance employee experience and IT operations management. Businesses can automate processes to reduce onboarding times, improve productivity, manage assets more efficiently, provide proactive issue resolution capabilities that keep devices functioning seamlessly to minimize downtime, enhance overall satisfaction levels, and make better decisions faster.
Finally, IT teams will benefit from comprehensive reporting to optimize operations and make informed decisions more effectively. Integrating Intune with servicenow on premise will enhance both efficiency and productivity within IT operations, as well as elevate employee experience.
