Contact us anytime to know more - Abhishek P., Founder & CFO CISIN
Current business organizations have been a significant source of dependency on information technology systems. When information technology systems malfunction, there are dire repercussions. IT disruptions substantially negatively impact businesses since almost all corporate functions rely on IT. What if you could solve problems with outage avoidance, failure impact analysis, service health monitoring, reasonably priced cloud services, and endless automation opportunities?
An advanced service is now achievable using ITOM (Information Technology Operations Management). It is an all-encompassing, service-focused approach that provides strong governance, drives performance, and monitors service quality.
IT Operations Management (ITOM): What Is It?
The managerial and strategy approach to organizing, developing, and running digital services, technology, components, and application requirements in businesses is known as IT operations management or ITOM.
The term ITOM refers to the various operations and services an IT department manages; these encompass administrative procedures, software and hardware support, and services for internal and external customers. Effective ITOM guarantees an organization's services and procedures' performance, efficiency, and availability.
It employs techniques to manage services, support, and deployment to establish dependability, consistency, and high service quality, referred to as ITOM. Usually, within an IT team, management departments are responsible for formulating policies and processes for the administration and resolution of services and support. These policies and procedures center on the organization's and the client's intended means of meeting service level agreements (SLAs).
What Are The Functions Of IT Operations Management?
The IT Operations Management functions cover all applications, services, and infrastructure management, guaranteeing each component's dependability and usefulness.
- Management of network infrastructure: It consists of the hardware required to facilitate a company's internal and external communications. This involves configuring remote access networks, enforcing firewalls to control connectivity with external servers, keeping networks secure, and overseeing internal phone systems.
- Help desk: Networking, virtual machines (VMs), servers, and other machine-generated services are included in ITOM. IT operations managers oversee the provision of user profiles, manage data backups, carry out disaster recovery plans, and provide information regarding events.
- Device and server administration: IT operations teams are crucial to the day-to-day management of servers hosting business applications and the administration of servers, virtual machines, devices, and other endpoints. Patching, updating, and maintaining servers may be among the duties involved. IT assets like desktops, tablets, smartphones, mobile devices, and laptops are also under the purview of ITOM teams.
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ITSM Vs. ITOM
IT service management (ITSM) and ITOM are two distinct concepts, even though they are both approaches to IT management. Strategic planning, service operation, service desk, continuous service improvement, and design building are all included in ITSM, the tasks an organization performs to manage IT services over their life cycle.
The support desk and employee IT request fulfillment are also included in ITSM. The ITIL framework, which provides a detailed description of the service life cycle, is a collection of best practices for ITSM. The ITIL framework includes coverage for ITOM. ITOM teams are designed to concentrate on day-to-day duties related to operating an organization's applications and infrastructure, all facets of the ITSM lifecycle's "service operation" stage.
ITOM Benefits
Organizations can reap several benefits from implementing effective ITOM. Predicting problems, reducing user impact, automating fixes, contemporary DevOps, and data connectivity are all included in this.
- Predict issues: ITOM systems support the gathering and analysis of data throughout the IT estate. Data from logs, metrics, events, cloud, IT infrastructure, and container based resources are among the sources of information gathered. When combined with machine learning, AIOps helps find anomalies, reduce noise, and save time on false positives.
- Minimize user impact: ITOM helps you minimize the impact on end users before they even encounter a problem by enabling you to prevent some issues before they arise.By connecting changes and incidents, ITOM helps you find the core reasons more quickly and accurately. In addition to launching actions based on guided recommendations to remove outages and service degradations and further empower employees, you can use insights to facilitate cross team collaboration.
- Automate team workflows: With the help of ITOM, you can automate cross team workflows and eliminate pointless manual processes and handoffs. This will give your employees valuable, actionable insights that are simple to share across teams. Having pre-built playbooks and low-code or no-code workflows helps to simplify repetitive activities by reducing recovery times due to a taught knowledge base.
- Provide DevOps: ITOM collaborates with decentralized and centralized teams, providing DevOps and ARE teams with enhanced visibility of microservices to boost observability and incident response.
- Connect your data: ITOM extends your CMDB to provide a more robust data foundation and manages the complete digital life cycle, going beyond basic IT operations.
IT Operations Management Difficulties
New technologies, such as IoT, virtual services, and cloud based computing services (SaaS, PaaS, IaaS, etc.), are constantly being adopted by businesses of all sizes. Organizations must modify their operations to adjust management and service procedures in a continuously changing environment.
As they develop their infrastructure to satisfy performance, cost control, and security needs, organizations have to deal with challenges in IT Operations Management, which require efficient ITOM solutions.
- Limited visibility: ITOM teams need high level visibility into their organization's IT architecture to manage resources and security efficiently. Businesses with outdated systems may discover that ITOM teams need more visibility into their systems. This restricts the appropriate controls and supervision that IT operations teams must provide to meet goals and requirements for care.
- Disparate technology and systems: Applications may be hosted by IaaS companies, distributed on-premise by specific organizations, and offered through SaaS. Should these apps be unable to interact, they must be viewed independently, adding to the expense, security risks, and resource load.
- Difficulty scaling operations: IT operations could find it challenging to correlate the numerous contemporaneous events efficiently. ITOM effectiveness may need to be improved by complex event correlation brought on by excess noise.
- Excessive noise: IT operations need help correlating them effectively with so many concurrent events. Complex event correlation due to excess noise can hinder ITOM effectiveness.
- Difficult-to-identify anomalies: Only some problems are easily detected. Users frequently try constructing queries to discover specific traits when confronted with unknown and unrecognizable abnormalities. Still, the success of these inquiries depends on knowing what to look for.
ITOM Solutions
By anticipating problems before they affect users or the business, preventing problems, automating procedures, and revolutionizing how your IT teams operate together, ServiceNow assists your company in implementing proactive operations.
ServiceNow ITOM solutions allow you to use pre-built capabilities to accelerate time to value, providing the data platform for digital services across all of IT and maintaining the continuous operation of your digital services by offering actionable insights throughout your IT estate.
ServiceNow ITOM Features
The main objective of the capabilities in ServiceNow ITOM is to automate the tedious and time consuming tasks that the IT personnel do. Businesses benefit from many different aspects, such as lower costs, improved IT skills, and higher service availability. This list is an inventory of the features and benefits of ServiceNow ITOM.
- ServiceNow Discovery: The CMDB is filled by ServiceNow Discovery, eliminating the need for the IT service agents' manual data entry (Configuration Management Database). ServiceNow Discovery automatically finds all apps and devices on an organization's network, understands their relationships, and logs them into CMDB. This saves a lot of time for IT service agents and reduces the chance of human error in CMDB data.
- ServiceNow Event Management: ServiceNow event management continuously monitors all organizational activities and immediately notifies the teams to take action if something appears abnormal. It facilitates the continuation of business operations and prevents an adverse situation for the organization. Furthermore, event management provides a comprehensive impact analysis and suggests improving the availability of business and IT services.
- ServiceNow Operational Intelligence: By combining machine learning and operational intelligence, ServiceNow improves failure prevention. Operational intelligence finds anomalies in an IT infrastructure by analyzing the service data. It alerts the teams to fix that specific anomaly to prevent failure. It improves the delivery of services and helps IT staff identify and resolve issues more quickly.
- ServiceNow Orchestration: With the help of ServiceNow orchestration, businesses can build workflows to automate a range of tasks, such as those involving servers, printers, applications, and remote servers, freeing up your IT team from boring and repetitive labor. Password resets and software distribution are just two of the many manual operations your IT staff may need assistance completing. The orchestration automatically handles all of these tasks. Orchestration reduces operating expenses, which leads to improved return on investment.
- ServiceNow Mapping: ServiceNow Service Mapping is an advanced way of discovery that can produce complex maps of interrelated settings. Failure impact analysis and data error removal are more accurate since the IT agent doesn't have to spend as much time manually making the maps.
- ServiceNow Cloud Management: Suppose your developers or outside partners frequently utilize cloud resources. In that case, you can efficiently assign and manage cloud resources by putting ServiceNow cloud Management into place. It fulfills all cloud resource needs and takes care of optimization, resource usage, and cost-related tasks as well.
Benefits Of ServiceNow ITOM
The benefits that a business can achieve by implementing the following ServiceNow ITOM Implementation Services.
- Improving Service Visibility: ServiceNow ITOM makes it easy to understand how cloud service providers and IT infrastructure work together to provide continuous business services.
- Enhance Service Availability: The main advantage of putting ServiceNow ITOM into practice is that it quickly identifies issues, provides prompt diagnosis, and minimizes downtime related to service availability.
- Boost Service Agility: To enable it to react swiftly to service delivery issues, ServiceNow ITOM automates several laborious, repetitive processes.
- Manage Hybrid Clouds: Even though managing hybrid clouds is a challenging task, using ServiceNow ITOM streamlines the process, provides self-service access to cloud resources and compliance, enhances outstanding governance, and provides a transparent picture of cloud costs.
- Leverage ITSM Investment: ITOM significantly improves ServiceNow with its comprehensive, integrated capabilities and 360-degree management to avoid service disruptions and oversee hybrid clouds.
Conclusion
ServiceNow ITOM is driving a revolution in IT operations, revolutionizing service delivery and optimizing processes. Organizations must embrace ServiceNow's capabilities to aim for a 10X cost effect. At CISIN, our dedication goes beyond merely offering the resources we are prepared to assist you at every stage. By utilizing our experience, we guarantee that your ITOM activities are optimized for optimal effectiveness, economy, and operational excellence in addition to being modernized. With ServiceNow ITOM and CISIN at your side, embrace the revolution, boost productivity, and enjoy the game-changing advantages.
