Salesforce Managed Services
Our flexible Salesforce Managed Services Program can assist in optimizing Salesforce and increasing productivity. Being a trusted Gold partner of Salesforce, CIS provides quick, resilient, and cost-effective managed services for Salesforce products.
View Similar ProjectManaged Services Can Help You Achieve Peak Salesforce Performance
Salesforce CRM must function smoothly and efficiently, featuring all of the most up-to-date features, to meet company goals effectively and efficiently. As businesses expand, so too must their Salesforce CRM. One administrator may find themselves overwhelmed trying to keep pace with complex scenarios while making necessary updates simultaneously. CIS can assist by offering managed Salesforce consulting services so your IT staff can focus their energy on other revenue-generating activities instead.
Our Salesforce managed services are efficient, cost-effective and responsive, designed to capture value on an ongoing basis by keeping installed instances performing at peak levels to create maximum returns on investment. Our flexible, scalable and tailored solution will power your Salesforce platform with improved workflows, bug-free functionalities and round the clock maintenance and support services.
Our Salesforce maintenance services and support ensure a successful implementation across its lifecycle, such as consulting, integration and implementation, development, customization and data management.
Customized Salesforce Managed Services
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Continuous Salesforce ManagementOur Salesforce managed service ensures your Salesforce environment is at its optimum, helping your organization achieve business goals more quickly. This service includes optimization, customization and integration with other systems as well as regular performance checks to monitor its success.
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Implementation Monitoring
As part of our Salesforce Support offering, CIS provides this integral service. As one of the premier Salesforce managed service providers worldwide, CIS closely monitors implementation processes to detect problems early and offer timely, practical solutions. In addition, regular audits take place to validate implementation results and guarantee our clients enjoy an optimal Salesforce experience.
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Salesforce Customization
CIS stands out as one of the premier Salesforce Managed Service Providers with expertise in customizing and developing platforms from Salesforce. Our Salesforce managed services team assists our clients achieve consistent performance while streamlining processes by developing CRM components to streamline processes.
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Salesforce Service Management
Salesforce Service Management capabilities will assist in increasing productivity and providing superior customer experience. We provide extensive training and support, helping organizations better serve customers through multichannels with personalized interactions and tailored offerings. Salesforce service management also gives businesses access to custom dashboards and reports for smarter decision making.
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Classic To Lightning Migration
CIS provides Salesforce managed services which facilitate an easier, quicker, and cost-effective digital transition from Classic to Lightning by conducting a thorough assessment of the Salesforce ecosystem deployed, outlining an implementation roadmap, executing migration through Lightning component implementation and continuing 24X7 support even after go live has taken place.
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On-Demand Technical Specialists
Our Salesforce Developers and Technology Consultants can add invaluable, strong and extensive expertise to your existing dedicated team in managing, innovating and cost-cutting across your ecosystem. Our Salesforce specialists can also assist in selecting the appropriate option for you while offering insightful industry insights aligning with your goals as well as post implementation assistance to maximize its use for maximum benefit.
What is Included in Our Broad Array of Salesforce Managed Services?
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Strategic Planning
Building a Salesforce CRM requires considerable work. From executive goal-setting workshops to business process reviews, creating your Salesforce platform is no small undertaking. Let us assist with everything from planning through long-term benefit realization.
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Salesforce Optimization
As your Salesforce platform has matured over time, technical debt has likely built up, leaving unused functionality unused and missed opportunities behind. We can assist with integrating new business functions seamlessly into existing processes to bring added benefits to your organization.
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Ongoing Enhancements
Have You Changed Processes or Implemented New Software on Salesforce Recently? We can assist with refining backlog, streamlining processes and overseeing continuous deliveries so that more transparency can be offered to leadership resources.
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Experts In The Technical and Industrial Sector
Your administrator is an incredible individual, but they need assistance sometimes. Our Salesforce specialists offer technical support that will allow your admin to flourish. With them on board, our team of technical support experts can ensure success for all involved.
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Lightning Migration
Migrating to Lightning doesn't need to be complicated or time-consuming. Our Salesforce Managed services offer you flexibility for whether or not your business should grow as part of this transition process.
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Updates and Support for Integration Services
Real-time synchronization enables you to update your system instantly. We offer integration monitoring and troubleshooting, and provide continuous support and integrate all the updates from Salesforce.
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Data
Data is at the core of Salesforce, so we ensure your integrations, MDM and storage policies are properly documented as well as validation.
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Center of Excellence
Implementing IT strategy within your business can be challenging, so our team can assist in setting up a center of excellence (COE). With KPIs as our measuring sticks, our COE will keep a track record of your goals while measuring performance accurately.
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Development Operations
Salesforce devops practices can help to increase business productivity and decrease overhead costs, by using our devops model that guides through all three stages: crawl, walk and run for optimal support of an Organization.
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Dashboards, Analytics and Reports
With just the click of a button, you can gain an aerial perspective of your business. Custom interactive dashboards and reports tailored specifically for you offer insight into key performance indicators - metrics which truly matter for business success.
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Marketing Automation
CIS’s marketing experts can assist in crafting optimal journeys for both your clients and prospects using Pardot and Marketing Cloud.
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Solve Tech Debt
Documenting processes, configurations and seamless integration technologies is one of the main obstacles when adopting new technology. If your team doesn't adhere to established best practices or there is only one person knowledgeable of everything needed for development, we can assist in shifting from tribal knowledge bases towards institutional ones.
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New Features
Salesforce continually innovates by offering us new features three times every year. These changes can have an enormous impact on how organizations run their businesses. Even a 3-5% increase in operational efficiency within 12 months would represent tremendous value to any organization. At CIS we will keep you abreast of these innovations so you can concentrate on doing what's important.
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Change Monitoring
Team members in fast-paced environments may be tempted to make changes without following proper change management processes, leading them to make unintended or "one-off" modifications that cause significant issues over time. Our change monitoring solution reveals what, when, and who has altered information. Plus we offer undo service requests should any unwanted adjustments be implemented by mistake.
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Adoption
Inefficient processes and geo-engineering lead to frustration and reduced adoption. Prevent this downward spiral by making continual improvements in Sales that make both employees' lives and company operations simpler.
CIS Salesforce Managed Services: Leverage All The Business Benefits
By providing tailored maintenance services and deep knowledge of the Salesforce environment, our Salesforce Managed Services experts ensure a flawless ecosystem that remains regularly up-to-date and maintained.
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Bridge the Skill Gap
Your Salesforce team can be expanded or decreased at any time without hiring additional members, giving you access to highly specialized personnel.
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Accelerated Business Development
Get more out of your Salesforce investment by quickly solving critical and complex issues more effectively.
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Savings on Operational Cost
Pay-as-you-use models provide cost-efficient solutions with no significant upfront commitments required.
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Be resilient and future-ready
Innovative and proactive approaches for streamlining processes, and strategies for dealing with critical incidents.
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Email
Mass email, mass stay in touch and auto response are just a few examples of tools we offer at Salesforce for Outlook/Lightning for Outlook/Gmail to facilitate mass contact efforts and stay-in-touch with contacts.
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Analytics
Reports (Tabular, Summary, Matrix and Joined), Custom Reports and Dashboards (dashboard components, data sources, chart types and scheduling/running user), along with Report and Dashboard Folders are among the many features provided to users by CIS.
How Does CIS Deliver Its Salesforce Managed Services?
Our flexible engagement plans begin at just 40 hours per week and our Managed Services are tailored specifically to the client base's individual requirements. By employing a hybrid model of engagement, our professional services come at a fraction of what it would cost them to hire an in-house team. Our basic plans cover:
Monthly Managed Services
Monthly support plans that offer set numbers of hours per resource for specific roles within an agreement can allow customers to adapt their time and resource commitments every quarter to reflect changing business requirements. Plans can even adapt with your company as you grow or change.
Block of Hours
Customers can purchase blocks of hours for specific resources. This approach is ideal for short-term or project-based engagements and additional blocks may be purchased if any customizations or integrations are necessary.
Our Managed Services Overview
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Managed Services Consulting
Our user experience consultants, developers & architects will assist in assessing your plans or needs and suggesting best-in-class solutions to address them.
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Customization
Salesforce Administrators can manage any task imaginable, from altering objects, fields and rules to dashboards and reports.
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Development
Your ability as a programmer extends far beyond triggers, flows and coding alone - you are capable of handling virtually every task a programmer may tackle.
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Integration of Technology
Make use of appropriate tools or approaches when connecting Salesforce with external stable systems - whether cloud or on-premise-based.
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Data Management
Data cleansing, governance and automated import or export services, are a part of our Salesforce data management services.
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Features Assistance
Gaining knowledge of Salesforce will enable you to better comprehend their features, and make informed decisions regarding their application to your business.
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Training
Our expert technology team will train your users as you add new users, enable new Salesforce releases and deploy customized changes.
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End User Support
User administration, permissions and backups, troubleshooting routine errors and alerts are a part of our extensive Salesforce after implementation user support.
Hire Our Dedicated Salesforce Managed Services Providers
At CIS we go beyond support services, we enable businesses to become more profitable, efficient and agile by helping make Salesforce work for you rather than against you. You'll spend less time customizing or troubleshooting and more time focused on what really matters for your business: products, innovations or bottom lines.
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Salesforce Gold Partner
We are a Salesforce Crest (Gold) Consulting Partner with core skills that provide a wide range of services via a worldwide delivery approach.
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Deep Expertise
CIS's Salesforce Managed Services are managed by an expert team certified in Salesforce technology. No matter the issue or question, no matter its scale or severity, no matter its significance for making the most out of your Salesforce investment. CIS serves both as an MSP and consulting partner and strives to help maximize it all for our clients.
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Direct Communication
Working with us allows you to access our team directly. A support portal available 24/7/365 makes it possible to keep an eye on how far along your request has progressed. We employ a project manager who will dedicatedly manage your project, so you can communicate with him directly and get proper updates regarding your project.
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Integrity and commitment
As no two companies are alike, Salesforce implementation services should never be treated like an assembly-line process. Our Certified Professionals take great pride in fully comprehending both your business and Salesforce environment before suggesting changes that best meet the individual needs of every one of their clients. They remain dedicated to finding tailored solutions tailored specifically for them.
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Our Work is Always Perfect
Not implementing changes until they're truly ready can be devastating to a business, which is why CIS relies on testing in a sandbox before rolling them out to live environments whenever possible. This way your environment remains stable while saving both time and money.
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Our Dedicated Services At Your Convenience
No long meetings, expensive projects upsells or long delays to receive timely solutions, only quick and precise results. Salesforce managed services can assist in customizing new reports or permissions changes with our managed service solutions.
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You'll Save Money
Maintenance for Salesforce can have its ups and downs. Some days are busy when updates or requests need immediate attention while other days work is minimal. Instead of hiring full-time Salesforce administrators who may prove hard to come by or freelancers who cannot guarantee satisfactory outcomes, why not partner with us as your best support plan provider CIS - only pay for what you use.
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Passion
At CIS, our passion for technology shines through in everything that we do for our clients, from initial consultation through final product. It can be seen throughout every aspect of our work from consulting sessions to installation services and beyond.
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Understanding of Customer Relationship Management Software
We provide comprehensive and responsive CRM application support on-premises and in the cloud as well as managed services and consulting, with comprehensive domain expertise extending across Salesforce Landscape products such as Sales Cloud (including Pardot), Service Cloud, Experience Cloud, Field Service Lightning and Einstein Analytics.
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We Understand Your Industry
We have extensive experience implementing digital transformation through Salesforce services across industries including Education, Fintech, Gaming, Healthcare, Hitech, Manufacturing, Media & Entertainment, Retails and Ecommerce, Telecommunications, Transportation & Logistics, and Travel & Hospitality.
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We Are a Trusted and Proven Service Providers
At CIS, we provide comprehensive 360-degree Salesforce services and proven expertise in rendering end-to-end Salesforce services including Consulting, Development, Implementation, Integration, and Support.
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We are Experienced Salesforce Managed Services Provider
Over 120 organizations around the globe entrust and remain loyal to us because of our experience with Salesforce consulting. We have built up an outstanding reputation among these clients as reliable partners who assist them to ensure sustainable third-party systems during times of business growth or course correction.
Frequently Asked Questions
Salesforce managed services bring all available resources together to offer customized Salesforce CRM services that suit the business requirements. Leading providers like CIS provide an affordable, flexible, and scalable solution without needing to hire expensive experts. Our managed Salesforce services allow enterprises to focus their energies where it matters, their core business, not having to worry about updates, administration processes or security tasks on Salesforce itself.
CIS offers managed Salesforce maintenance services to businesses of all sizes across industries. Their managed services offer highly scalable yet economical solutions that enable small to mid sized enterprises (SMEs) to realize greater returns from their Salesforce investments without incurring significant team-member or overhead costs.
Managed services for Salesforce allow you to leverage the expensive expertise of top Salesforce Managed Service Providers such as CIS for easy Cloud CRM implementation and ongoing Salesforce support, so that your focus remains on growing your core business while your Salesforce instance receives updates to perform at its maximum capacity. With managed service providers on board, all that remains for you to worry about is running it all smoothly. CIS stands ready as one such expert provider who provides this invaluable service.
Just one point-of-contact (POC) will do to take advantage of our managed services. Our staff will perform a comprehensive audit on all Salesforce instances with minimal business disruption, leaving you free to focus on managing core business operations.
Case Studies
Client Success
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Nicolas
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I’ve outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for
Ghio
Lemmer, Netherlands
I am glad to write a review for your capable team, you have onboard and I would like to mention another thing that your technology team is good for your company. Thanks for everything. Soon we'll be outsourcing more projects to you.
Paul
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I’ve hired CISIN a while ago and I want to say that thanks for your help, everything is great & much appreciated. I’m always open to any design upgrades you may like to punt in future so feel free. I wish you peace & success in every sphere, thanks again.
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Simon
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I am a Research Director for a company in the UK which monitors company’s customer service and provides feedback on their performance and shows benchmarking data for their continual improvement. With that background I am pleased to say that the customer service I received from you just now was excellent!
JimMc
Scotland, United Kingdom
Super Work The application is better than I expected it to be. This was quite a fluid arrangement as I was not totally sure what I required, Abhi and the rest of his team were very patient and discussed all aspects of the project with me. Any changes I requested
Leonard
North Carolina, United States
Did a great job, and in time asked for it. The Parental control application I was looking at was a single module in the final product. Very innovative with ideas and implementations. Thanks!
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David
United Kingdom
Very diligent and hard-working. When given sufficient information, we were able to produce a good-quality product in a quick time. Would use them again.
Rossk
New York, United States
Outstanding work even with some of the last minute changes they coded the program changes without any problems.
Mike
Georgia, United States
Amit and team did a superb job, and did much more than they were required. Communication is very professional. Recommend these guys every time. I will use it again.
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Mark
Florida, United States
Superb Communication will go the extra mile to please and best of all the quality of code is excellent! Thanks CIS!
Russell
Australia
A+ coding yet again. CIS is quick to respond to bugs and even quicker to fix them. I really enjoy the professionalism and dedication of this team!
RonnieO
Illinois, United States
CIS did an excellent job on my project. I gave them a week to get it done and they got it done within 1 day! They are very knowledgeable and easy to get in touch with. I definitely plan to use them in the future.
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Rick
United Kingdom
Wow, that took a long time and was complicated! Cis team did a good job in the end and thanks for your work.
Jean-Luc
Antwerp,Belgium
Thanks! This is only the start. We are bound to do great things together.
Nicolas
...
I’ve outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for
