ServiceNow Implementation Services

With skilled ServiceNow implementation professionals and partners adopting the ServiceNow Implementation Methodology (SIM), you can shorten your timetable and maximize the value of your solution fast and effectively.

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What Is ServiceNow?

ServiceNow automates business processes through digital workflow implementation to simplify daily operations. At CIS we specialize in offering ServiceNow consulting and implementation services so our clients can get the most from their single platform quickly. Our ServiceNow consultants help transform an enterprise's technology provider service management operations, while eliminating challenges from all areas of their operations.

As part of your transition to ServiceNow, our experts at CIS can assist with this modernization. Our knowledgeable experts specialize in migrating businesses onto the ServiceNow platform without disrupting customer's unified experience and our roadmap helps companies plan and implement ServiceNow effectively with measurable results at each stage providing an amazing experience. Thanks to this expertise we've earned recognition as one of the premier ServiceNow partners for ITSM ServiceNow implementations.

ServiceNow ITSM and ServiceNow ITOM modules automate company processes to simplify every day tasks for our clients, while our consultants take advantage of cutting-edge technologies and proven best practices to monitor, control and optimize IT Infrastructures.

ServiceNow Integration for Large Enterprises

Since 2003, our ServiceNow integration services have provided services to both public and private sector clients of various sizes across both public and private sectors. Our acceleration solutions have allowed companies to recognize the power of technology for improving operations and increasing profits, with flexible delivery that prioritizes your business. ServiceNow project management solutions provide real-time information which allows action to be taken, as well as innovative products tailored specifically for large enterprises and government agencies.

More than just a ServiceNow Gold Services and Sales Partner, CIS is a team of operational planners, devoted developers, and award-winning designers with the skills and expertise to make your ServiceNow platform deployment a success. Additional platform related services may also be provided to improve efficiency within your department and increase access.

ServiceNow Implementation For Digital Transformation

CIS offers high-caliber ServiceNow Implementation Services that take IT management to new heights. ServiceNow implementation utilizes well-defined processes including planning, data migration, integration, or configuration. CIS experts offer ServiceNow implementation consulting and will assist your digital journey toward increased revenue generation and business productivity.

CIS's ServiceNow consultants specialize in installing tailored solutions into existing infrastructures, helping align hybrid infrastructure seamlessly with ServiceNow platform and increasing business and efficiency quickly. We have helped many of our clients transform their service management to reduce bottlenecks and enhance business and technology service operations using ServiceNow as our core competency with expertise across IT Service Management, IT Operations Management, Project Portfolio Management, Human Resources (HR), Security Operations Management (SecOps), DevOps as well as additional areas.

CIS's Comprehensive ServiceNow Consulting and Implementation Services

ServiceNow is an effective enterprise solution, helps automate business processes using digital workflows that streamline daily operations and increase efficiencies. Powered by AI chatbots and machine learning technology, the Now Platform empowers intelligent agility through automation processes that connect digital workflow apps across IT, Customer Service, HR, Security and Facilities seamlessly - connecting IT with Customer Service apps via security orchestration of digital experiences and customer workflows for cross-functional processes. CIS is a global operational technology management services provider who provides consulting, implementation strategy, customization of Now Platform services to Fortune 100 companies & enterprises alike.

ServiceNow Consulting Services

At CIS, our world-class implementation and ServiceNow consulting services allow organizations to get the most out of the Now Platform quickly. As one of the premier global ServiceNow providers, our expertise has transformed service management for many enterprises while eliminating bottlenecks across business functions.
ServiceNow ITSM (IT Service Management)

IT Service Management lies at the core of every successful enterprise and serves as a critical link between technology, people and processes. An agile ITSM suite is essential for day-to-day operations as well as critical business functions depending on IT Services provided. CIS is an official ServiceNow partner and offers an implementation roadmap designed to ease enterprise adoption while creating conducive workspaces. Among our major ServiceNow IT management offerings include Incident Management, Organizational Change Management and Operational Performance Analytics Management services as well as Asset Management services.
ServiceNow IT Operations Management

The goal of ServiceNow's ITOM solution is to deliver three essential elements to an ITOps Team - service transparency, availability and agility. ITOM solutions will give your organization comprehensive visibility of its infrastructure services and infrastructure health while speeding up service delivery. CIS is proud to be one of several bronze partners specializing in ITOM. Our ITOM experts are certified, experienced professionals that can assist in every area of ITOM implementation including consulting, infrastructure assessment, module implementation, tool integration and monitoring & administration. Using an Implementation Maturity model as our guidepost, we ensure ITOM modules can quickly bring long-term, strategic value from investments made within just months of core stack implementation being complete. This approach has shown tremendous results for companies.
ServiceNow Security Operations

ServiceNow's Security Operations solution bridges the divide between IT and security to allow users to detect, map and quickly resolve threats before they cause havoc to your infrastructure. Using ServiceNow's intelligent cross-enterprise automation and workflow features you can increase operational efficiency and time dramatically, while the modules for incident response, vulnerability responses and threat intelligence integrated with Robotic Process Automation help identify incidents quickly and prioritize them to prevent service disruption or potential failure.
ServiceNow IT Business Management

IT leaders face numerous challenges managing funding, demand and priorities of their team. ServiceNow IT Business Management can assist them with this by helping organizations develop and manage core services using pre-established tools and customer workflows, improving visibility, alignment and velocity along end-to-end pipelines to reach business goals faster and reach success faster. It comes complete with applications like Agile Development, Finance Management, Project Portfolio Management, Application Portfolio Management.
ServiceNow HR Service Management

Employee professional development, seamless flow across teams, talent retention and engagement are the core functions of HR. Time spent manually tracking HR tasks via spreadsheets or mail is a massive drain on productivity, automating them with ServiceNow HR Service Management increases experiences for employees satisfaction while simultaneously increasing productivity. The application boasts powerful procurement for employees capabilities focused on three core HR functions - Core HR, Workforce Management and Talent Management.
ServiceNow Governance, Risk & Compliance

Businesses today find it increasingly challenging to comply with regulations while effectively managing risk. Traditional work models cannot keep pace with such swift change. With the ServiceNow Governance, Risk & Compliance module, you have all of this covered. ServiceNow Governance Risk and Compliance Enterprise module aids in creating an integrated framework for risk management by uniting IT security, digital workflow apps with business strategy and organizational culture all on one low-code platform. Composed of four applications that make up its GRC workflow, CIS ServiceNow experts use these GRC tools to deliver innovative solutions which optimize team efficiencies and processes while helping better manage business risks. Our GRC services continually monitor risks as they occur and will assist with prioritizing and controlling them as part of improving third-party risk-management programs.
ServiceNow Customer Support Management

Handling multiple requests from multiple digital channels can be challenging. Poor scale order management may lead to increased operational costs and, more importantly, decreased customer satisfaction. ServiceNow Customer Service Management makes your ability to deliver enhanced customer solutions more effective by expanding beyond conventional capabilities and being proactive throughout its end-to-end approach.

Expert ServiceNow Implementation Roadmap

New Platform Development

A New ServiceNow low-code platform gives you access to optimized processes which create long-term, strategic value through innovation while simultaneously empowering individuals.
IT Service Management

IT Service Management seeks to align IT services and processes with organizational goals so as to aid their expansion and help organizations prosper.
IT Operations Management

IT Operations Management allows high-performance processes and infrastructure to be automated for efficient management resulting in leaner organizations.
ServiceNow Portal

It allows developers and designers to design responsive, mobile-friendly user interfaces with access to Now Platform features and information.
Performance Analysis

Conduct performance analysis in order to pinpoint areas for improvement and anticipate service bottlenecks.
Consolidate Your IT Services

ServiceNow serves as the single point-of-truth to manage IT infrastructures and services efficiently, helping reduce support and maintenance costs associated with legacy applications and tools.
Increase Overall IT Productivity

By adopting an IT productivity platform, organizations can automate and optimize manual processes such as tasks, workflows and processes in order to increase IT productivity by eliminating human error from service delivery and productivity improvements.
Automating Incident Resolution

Automation can speed up incident resolution time. By eliminating manual intervention from handling service requests and incidents faster, disruptions to IT services will be minimized while quality increases significantly.
Enhance IT Service Visibility and Flexibility

Increased awareness of how relationships exist among your IT infrastructure, business services and critical IT issues allows you to quickly prioritize and address critical IT problems as they arise, reduce risks and facilitate proactive change management of IT strategies.
Decrease Infrastructure and Operational Costs

Increase operational agility while decreasing risks related to service interruptions or downtime with real-time visibility for greater operational agility, helping reduce infrastructure and operating expenses and saving you money in operational expenses and infrastructure expenditure.
Optimize Cloud Resource Management

With one user interface, it is now easier than ever before to access hybrid or multi-cloud observability resources and optimize their management, expenditures and operations.

Our ServiceNow Implementation Approach

Analysis and Planning

Our experts match ServiceNow requirements with existing ITSM/CSM environments for easy customization.
Integration and Migration

Our experts examine the viability of integrating ServiceNow into existing ITSM tools, cloud services and collaboration platforms.
Training and Adoption

All users receive comprehensive training using appropriate resources and programs prior to launch. In addition, our experts also take into consideration everyone's opinions prior to going forward with implementation.
Production and Support

Add functionality to ServiceNow at every iteration of production, and maintain its support after launch.

Discover Our Benefits of ServiceNow Services

When we implement ServiceNow, we use its "Now Create Methodology", an official product of ServiceNow, to gain a thorough understanding of your business's management systems and procedures in order to leverage all its capabilities to produce desired results.

ServiceNow experts use the platform's modular architecture and DevOps to quickly deploy discrete functionalities as they become available, creating a solid base for your instance of ServiceNow. By gradually adding incremental features we ensure a speed ROI and deliver value throughout your organization.

By building our platform from its core and adding modules layer by layer, we ensure its stability while accommodating for future expansion of your business. ServiceNow implementation adapts to meet your company's individual requirements while expanding as automated processes become automated further down the line.

Domain Expertise and Customer Value

Our development team boasts expertise in ServiceNow platform domains relating to CSM, FSM and ITSM.
Best Practices and Quality Assurance

CISl is an award-winning ServiceNow implementation partner offering best practices for ServiceNow.
On-Going Support

We can assist with the management and deployment of ServiceNow platforms over time and are your ideal ServiceNow Elite partner in developing long-term strategies.
Aligned with Now Create

We entrust "Now Create" as our delivery partner to seamlessly deliver projects while providing step-by-step guidance for success.
Product Automation

Our integration tools and solutions are tailored to automate manual processes, legacy applications and legacy external systems to integrate smoothly with ServiceNow for improved collaboration and performance. They add significant value to business processes while eliminating bottlenecks for improved operations of companies of any kind.
Enterprise Integration

Our experts seamlessly orchestrate all your applications, processes, external systems and integration tools onto one ServiceNow Platform to reduce manual tasks and increase productivity while automating workflows, expediting processes and improving communication between them all.
Administration

Our ServiceNow experts monitor your service 24/7/365 to ensure optimal usage and performance from its application. They update and upgrade it regularly so as to meet SLA compliance.
Customization of Products

ServiceNow modules can be tailored to fit a company's business and service delivery requirements with precision.

Ideal ServiceNow Implementation Methodologies

Rapid Time to Value

With rapid time to value for ServiceNow investments, our PASS method delivers repeatable and predictable results quickly and embraces speed ROI for their purchase.
Flexible Engagement Models

From initial contracting through project delivery and customer care support, our flexible engagement models make digital business operations easy for you.
Assurance

Through our delivery of government services and governance processes, we ensure success-based pricing with no surprises for outcomes-based pricing.
Identify

ServiceNow Installation Methodologies are tailored to align with the resilient business goals, identify results and design solutions accordingly.
Build and Launch

Employ intelligent solutions to enhance customer experiences and tackle business obstacles.
Manage and Support

ServiceNow's best practices have long been observed for platform creation, maintenance and enhancements.

Why Outsource ServiceNow Implementation Services To CIS?

CIS is an international leader in ServiceNow implementation services and consultation. We specialize in world-class implementation and consultation services designed to automate manual processes and maximize growth with the delivery of operational technology management. Our business team includes certified ServiceNow engineers with years of experience digitizing products, reliable services and solutions. These experts combine industry expertise and superior planning techniques into an intelligent plan for your digital journey towards ServiceNow implementation with us delivering some tangible advantages when outsourced to us.

Reliable and Cost-Effective Services

All our reliable services and products are both safe and dependable due to accessing cutting-edge infrastructure, development tools, and technologies. Furthermore, our fast-changing world-class ServiceNow implementation services are both cost effective and designed to maximize return on investment.
Access Certified Experts

We take great pride in having some of the most experienced ServiceNow Implementation business Teams available today, who can deliver high-quality process digitization and automation services for our clients.
Custom-Tailored Solutions

Every business is distinct in terms of its needs and requirements, therefore we tailor our solutions and common services specifically to the requirements of your industry and business.
Fast Turnaround Time

Our turnaround times are incredibly fast. Because we have various global delivery centers, we can provide high-quality service assurance and solutions in a timely manner.
Single Point of Contact

Our project managers serve as your single-point-of-contact and will take care to meet all your requests and needs throughout your project. They understand your work in depth, can quickly resolve any queries or issues you have and take pride in knowing exactly where each part stands in terms of progress or completion.
Round-The-Clock Support

Our customer service representatives and technicians are on call 24-hours-a-day, 365-days a year to offer immediate solutions to all of your inquiries and needs. Their highly efficient response teams offer immediate solutions.
Enjoy Complete Peace of Mind

Experience complete peace-of-mind with ServiceNow implementations by CIS, rest easy knowing your project will be handled professionally from beginning to end. We utilize only cutting edge infrastructure, mobile tools and ServiceNow Core technologies. Furthermore, our certified engineers deliver expert solutions and services designed for clarity and accuracy to give your business operation a greater sense of comfort and assurance and helps in making risk-informed decisions.

Cis's Extensive ServiceNow Implementation Process

At CIS, we drive efficiencies with our step-by-step implementation approach and proven methodology to achieve tangible returns and profits at every stage. The implementation journey for ServiceNow involves:

Need Analysis

Our experts will meet with you and your development team in order to gain an in-depth understanding of your enterprise transformation requirements, from management systems and processes, all the way down to ServiceNow customization requirements so they are implemented seamlessly into your business processes.
Service Enhancement

Our experts will devise ServiceNow's resilient delivery plan designed to customize and improve existing service catalog, as well as update or upgrade legacy applications to ensure their optimal use and performance.
Product Development and Implementation

Next, our experts will work collaboratively to craft a workflow designed to upgrade both legacy applications as well as manual processes into ServiceNow Platform seamlessly and migrate them successfully over. They further tailor it according to your unique business requirements.
Deployment

Your server will then be used to deploy and test the product created and proven successful over its development phase.
Post-Installation Support

Our in-house ServiceNow engineers regularly assess and optimize software performance to guarantee optimal functionality of the platform for our client organizations. In order to keep pace with evolving business requirements, our certified ServiceNow engineers upgrade and update the modern service provider platform regularly in order to keep pace with technological evolution.

Industry Solution

Frequently Asked Questions

Why Is ServiceNow So Popular?

ServiceNow is an innovative cloud adoption service provider designed as an umbrella platform-of-platforms, capture to fulfillment of comprehensive business requirements in underserved or untapped enterprise software categories. The user experience for ServiceNow users is exceptional. Easy setup and management are hallmarks of its superior performance while business users appreciate how effective its ServiceNow products address problems in IT, Customer Service and HR to drive adoption within an organization - ultimately increasing platform value further as more individuals utilize it.

What Can ServiceNow Do for Me?

ServiceNow is an ERP for IT, business process automation, and workflow automation. As an IT ERP, it excels in IT Service Management and Financial Management as well as Risk, agents with Compliance, IT Automation & Orchestration while as an HR service delivery platform. CIS's critical operations automation engine seamlessly connects ServiceNow to complex workflows like Quote Enroll for insurance policies or Store Operations for retailers among many others.

Why Should We Seek ServiceNow Implementation's Common Services?

ServiceNow implementation entails setting up ServiceNow according to business requirements by configuring workflows, modules, integrations and modifications so as to increase productivity while streamlining operations.

Can ServiceNow Integrate With Existing Systems?

ServiceNow does offer numerous integration methods through APIs and connectors, making it possible to link other apps or databases seamlessly in order to form and drive efficiencies in the ecosystem and increase data flows more rapidly.

What Security Measures Will ServiceNow Implement?

Security is our primary concern during ServiceNow deployment. Key platform security tools and features include encryption, role-based restrictions on access and compliance standards.

How Long Does ServiceNow Implementation Typically Take?

The Industry average time for value to product ranges from 6-9 months. Our typical implementation time per PASS at CIS averages 6-8 weeks and we aim to provide superior work experience by producing a fully functioning critical business system within three months depending on business complexity, user adoption rate and engagement factors. In these first three months of implementation, we recommend becoming acquainted with the platform while planning future targeted changes based on client maturity or ServiceNow releases.

Is ServiceNow a SaaS or a PaaS Solution?

ServiceNow provides both SaaS and PaaS services. In particular with SaaS, it specializes in IT Service Management (ITSM), HR Service Management (HRSM), and Customer Service Management, while on the PaaS side it leads with low-code tools and high availability platforms like Gartner Magic Quadrant Leaderboard Leader. Furthermore, ServiceNow can also be utilized by larger or more complex organizations as a Platform-of-Platforms to unify operations across platforms.

How Should ServiceNow Implementation Projects be Planned?

Each implementation project should be customized based on experiences for customer's maturity, complexity and any unique requirements. ServiceNow offers an unmatched opportunity by providing an agile implementation methodology which allows sprints with clearly identified process areas to move into production seamlessly. Typically each sprint lasts 4-8 weeks in the initial implementation phase and 2 -4 week sprints as you gain more familiarity. Start small with optimizing back-end systems. Pilot areas can help users become comfortable with the product before planning future phases. This approach works just as well if done using Agile or Waterfall processes.

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Explore Now

Case Studies

Oracle-Development

Food Takeaway And Delivery Services

Oracle-Development

Online transport marketplace for different transport requirements

Retails

Offering a wide range of designer clothing

Nicolas

...

I've outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for

Ghio

Lemmer, Netherlands

I am glad to write a review for your capable team, you have onboard and I would like to mention another thing that your technology team is good for your company. Thanks for everything. Soon we'll be outsourcing more projects to you.

Paul

...

I've hired CISIN a while ago and I want to say that thanks for your help, everything is great & much appreciated. I'm always open to any design upgrades you may like to punt in future so feel free. I wish you peace & success in every sphere, thanks again.
Simon

...

I am a Research Director for a company in the UK which monitors company's customer service and provides feedback on their performance and shows benchmarking data for their continual improvement. With that background I am pleased to say that the customer service I received from you just now was excellent!

JimMc

Scotland, United Kingdom

Super Work The application is better than I expected it to be. This was quite a fluid arrangement as I was not totally sure what I required, Abhi and the rest of his team were very patient and discussed all aspects of the project with me. Any changes I requested

Leonard

North Carolina, United States

Did a great job, and in time asked for it. The Parental control application I was looking at was a single module in the final product. Very innovative with ideas and implementations. Thanks!
David

United Kingdom

Very diligent and hard-working. When given sufficient information, we were able to produce a good-quality product in a quick time. Would use them again.

Rossk

New York, United States

Outstanding work even with some of the last minute changes they coded the program changes without any problems.

Mike

Georgia, United States

Amit and team did a superb job, and did much more than they were required. Communication is very professional. Recommend these guys every time. I will use it again.
Mark

Florida, United States

Superb Communication will go the extra mile to please and best of all the quality of code is excellent! Thanks CIS!

Russell

Australia

A+ coding yet again. CIS is quick to respond to bugs and even quicker to fix them. I really enjoy the professionalism and dedication of this team!

RonnieO

Illinois, United States

CIS did an excellent job on my project. I gave them a week to get it done and they got it done within 1 day! They are very knowledgeable and easy to get in touch with. I definitely plan to use them in the future.
Rick

United Kingdom

Wow, that took a long time and was complicated! Cis team did a good job in the end and thanks for your work.

Jean-Luc

Antwerp,Belgium

Thanks! This is only the start. We are bound to do great things together.

Nicolas

...

I've outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for

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ServiceNow Implementation Services

What Is ServiceNow?

ServiceNow Integration for Large Enterprises

ServiceNow Implementation For Digital Transformation

CIS's Comprehensive ServiceNow Consulting and Implementation Services

Expert ServiceNow Implementation Roadmap

Our ServiceNow Implementation Approach

Analysis and Planning

Integration and Migration

Training and Adoption

Production and Support

Discover Our Benefits of ServiceNow Services

Ideal ServiceNow Implementation Methodologies

Rapid Time to Value

Flexible Engagement Models

Assurance

Identify

Build and Launch

Manage and Support

Why Outsource ServiceNow Implementation Services To CIS?

Cis's Extensive ServiceNow Implementation Process

Industry Solution

Education

Finance

Gaming

Healthcare

Hitech

Manufacturing

Media & Entertainment

Retails & Ecommerce

Telecommunication

Transportation & Logistics

Travel & Hospitality