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ServiceNow Managed Services

ServiceNow as a Service is the right option for small and medium-sized businesses looking to jumpstart their digital transformation. With CIS as your ServiceNow Managed Service Provider, you can open new doors and make your company ambitions a reality.

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Make the Most of Your ServiceNow Platform

ServiceNow can be an extremely powerful platform, yet many ServiceNow users fail to fully take advantage of all it can do for them. With CIS as your ServiceNow Managed Service Provider, you have the ability to forge new routes and turn your business ambitions into reality.

ServiceNow initiatives require top talent and innovative thinking if they're to succeed, from consulting services and product upgrades to process alterations and process improvement services.

Our highly-skilled technical experts ensure your business stays informed about new trends and features with their ServiceNow solutions, while helping maximize performance, productivity and ROI to create maximum value for you and your organization.

CIS Managed Service Provider of ServiceNow

At CIS, we provide small and midsize enterprises a solution that allows them to digitize their processes and services with ServiceNow at an attractive price, flexible terms of contract and scope without burdening their team. You'll have your own ServiceNow-based environment where you can take advantage of new functionality without making additional investments in ServiceNow itself.

Focus on building the platform, processes and governance within your organization before taking advantage of ServiceNow's out-of-the-box features to automate processes and business services. CIS has extensive experience configuring ServiceNow to meet the requirements of various organizations.

ServiceNow Enterprise Service Management serves as the core element for organization-wide service management, with cross-departmental workflows accompanied by transparent case closure processes that promote high integration.

This cloud-based software platform can be deployed across various use scenarios - be they IT, customer service, legal services, HR departments or crisis management departments. From IT through legal services and HR to crisis management or any other department. The functionality provided by this single cloud platform connects people, functions, systems as well as improving agility and productivity - increasing agility while improving productivity while its modular structure facilitates flexible adaptation to meet organization-specific requirements.

Business management of on-premises infrastructure and cloud computing becomes ever more complicated with its increased complexity, creating further difficulties in their administration. Transferring legacy tools over to modern IT environments may present additional hurdles to enterprises going through digital transformation efforts.

Your goal should be to find an integrated and coherent solution that allows you to better organize the chaos. Our team of specialists at CIS can offer guidance in using ServiceNow so as to achieve your desired goals using it as the cornerstone. Their knowledge will ensure your systems reach their maximum potential.

Managed Services from ServiceNow: Take Control and Avoid Disruption

Performance analytics is an effective tool to help businesses identify, predict and resolve network performance issues for both internal and external customers and clients. ServiceNow's platform offers extensive support and numerous integrations that enable performance monitoring of any modern software application, helping identify trends and optimize resource allocation during peak hours by tracking server and digital service performance.

Our experts can identify ServiceNow optimization opportunities through regular interactions with business stakeholders. This involves developing more efficient business flows and automating processes tailored to their unique requirements, helping our clients to experience improved user satisfaction, quicker problem resolution times, increased productivity and cost savings.

ServiceNow, an enterprise business management platform, has enabled companies to more efficiently monitor and integrate their infrastructures and support services than ever. Unfortunately, however, many IT organizations lack either internal expertise or capacity needed for effective service management operations and initiatives. Support services may not always seem like the source of profits for companies, yet external services provide services directly to your customers and therefore it's vitally important that critical tasks such as monitoring and optimizing ServiceNow are performed effectively and efficiently at all times.

CIS offers a fully managed ServiceNow model, including platform administration, enhancements, fixes and new capabilities development. Scaling support as well as platform monitoring by our experienced developers and administrators to keep digital services running optimally, quickly responding when issues arise proactively with minimal downtime for you and your network.

CIS offers much more than ServiceNow implementation services. We specialize in optimizing platforms to fit with business processes, as well as integrating new services and providing service management.

CIS's ServiceNow Managed Services Offerings

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    ServiceNow ITOM

    ITOM (IT Operations & Technology Operations Management), is used by businesses to plan, develop and oversee digital services and technologies as they evolve in business environments. ITOM also allows organizations to predict problems early, reduce impactful user encounters with fixes automated over time and implement modern DevOps practices into their processes.

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    ServiceNow ITSM

    Helping organizations establish an interface between end users and IT professionals is our specialty, helping reduce IT costs through regulatory compliance monitoring, adapting quickly to changes and innovations, scaling processes quickly, and rapid incident responses.

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    ServiceNow ITBM

    ServiceNow ITBM allows you to boost project value and accelerate enterprise-wide changes by prioritizing and tracking work items relative to business goals. Incorporating sustainable principles, ServiceNow ITBM can have a positive influence on Agile delivery execution (ADE), Project management and Financial management - areas ServiceNow is uniquely well suited to address.

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    ServiceNow CSM

    Automate requests, address issues before they arise and offer seamless digital experiences - these are some of the goals of ServiceNow CSM. Enhancing traditional customer service systems while creating proactive business practices through operational transformation and employee empowerment to provide proactive prompt customer service while connecting all parts of an organization to solve problems more easily.

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    ServiceNow HRSD

    HRSD best practices provide organizations with an effective tool to automate and standardize HR procedures within an organization, offering employees comprehensive HR services through service delivery. In doing so, HR Service Delivery allows teams to focus on more profitable operations that provide self-service user experiences by eliminating repetitive manual tasks.

Integrate and Support Your ServiceNow Platform With Ease

To maximize ServiceNow's potential, its management and support must be handled properly. Consider engaging experienced consultants instead of trying to train employees internally for this job.

CIS and ServiceNow have joined forces to offer advisory, development, and platform support services that ensure your ServiceNow platform has been properly set up and is managed effectively by providing:

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    On-Demand Expertise

    Employees need time to become comfortable with any new system. Our ServiceNow consultants will educate your staff members as well as offer recommendations to enhance processes so you can achieve long-term growth with ServiceNow.

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    Integration and Collaboration

    ServiceNow stands out as an unparalleled application integration solution, and our team can assist in setting it up and managing it effectively, whether using native integration portals or developing custom solutions from scratch. CIS consultants possess vast expertise with hybrid solutions, cloud-based architectures, and on-premise architectures, as well as any issues quickly being addressed so data collected, stored, and referenced from across your systems is seamless.

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    Worry-Free Support

    Your business is continuously adapting and evolving. That includes its IT infrastructure, business processes and applications as well as applications created on ServiceNow platform that meet ever-evolving organizational requirements. Unfulfilled implementation can erode the benefits that you've come to depend on for both team members and company alike, so use CIS's ServiceNow Managed Services instead.

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    Frequent Updates and Upgrades

    Our consultants work closely with your leadership team to make sure you're taking full advantage of ServiceNow Platform. This involves using the most current version, while taking proactive measures to integrate it with other instances or apps within your organization to drive operational efficiencies and enhance effectiveness.

ServiceNow Professional Services to Drive Success For Your Organization

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    User Help Service Desk

    Get comprehensive L1-L3 technical support that addresses every issue from simple to complex while giving you access to changing code.

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    System Administration

    Unique capabilities in data quality management, access management, workflow optimization and rapid field changes.

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    Health Checks and Security Operations Audits

    Frequent audits of ServiceNow Assets for errors will enable you to get twice the nine-hour uptime.

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    System Performance Monitoring

    Proactively detect sub-optimal performance trends and develop strong remedies and fixes to keep performance at peak levels.

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    Development and Evolution

    Access Functionalities, Migrate Project Releases, and Integrate New ServiceNow Products are among our main concerns at ServiceNow.

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    Solution Consulting

    Hire experienced consultants to aid your project and optimize processes while simultaneously cutting costs.

ServiceNow As A Service - Flexible And Compact CIS

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    Flexibility

    ServiceNow as a Service allows for maximum flexibility when it comes to scope, run times and user scalability.

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    One contract

    One contract covers platform deployment, configuration and package packages as well as operation and support services.

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    Speed up

    Our best practices and creative solutions enable a rapid time-to-market while maintaining high-quality standards.

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    One Partner

    At CIS, we also specialize in platform development, app integration, process consulting services and training solutions.

Our Value-Added Services of ServiceNow

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    App Engine

    ServiceNow recently recognized CIS with their distinguished App Engine Competent certification, for custom applications developed on their Now Platform. This puts us ahead of our competitors as our highly trained specialists can utilize no-code or low-code approaches to rapidly create apps faster and smarter.

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    License Optimization

    License workbench provides our comprehensive solution for cutting software licensing costs up to 70% with real-time updates regarding purchased, allotted and compliance status of all subscription-related details such as license purchases, allotments, compliance status etc. on one convenient dashboard.

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    Automation

    Our resources help find automation opportunities in your business operations to boost efficiency. This also helps to reduce the element of error that is inherent in manual labor and results in high-quality service. We specialize in topics such as Automation Testing Framework and Active Directory automation.

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    Integration

    Integrate your ServiceNow platform seamlessly with applications such as SAP, Workday, NetSuite, SolarWinds, Altiris, DNA-C, Jenkins, Ansible, Active Directory, SharePoint, and other ServiceNow enterprise solutions to eliminate service disruptions and drive high performance.

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    Service Catalog

    CIS's Service Catalog Managed Services provide your development team with top administrative and advisory support, freeing them up from repetitive catalog tasks so they can focus on more valuable initiatives while still having full control of the ServiceNow platform.

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    CMDB

    We offer you the expertise you require for efficiently maintaining a CMDB on an ongoing basis, giving your enterprise workflows access to essential data sets. You can rely on us as your partner when managing this valuable database.

What Does CIS ServiceNow Manage Services Delivers?

ServiceNow Managed Support can have numerous transformative effects.

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    Offload Your Workloads

    Our team of developers and administrators can take charge of managing your platform so your IT staff can focus on growing new ideas rather than fighting fires.

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    Custom SLAs to Adhere to IT Business Targets

    Our managed ServiceNow services enable you to offload most platform management to our team. Custom service level agreements allow for on-demand or ongoing support to maximize ServiceNow's value to your organization and guarantee uptime for clients.

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    Software Integration Frameworks and APIs

    The ServiceNow platform provides a variety of platform-native interfaces with third-party applications, as well as APIs and frameworks for developing bespoke integrations.

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    Full Optimization of IT systems

    ServiceNow was specifically created to manage heterogeneous IT environments, meaning your various tools must be managed carefully for maximum ROI with ServiceNow. Our expert team will make sure this happens.

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    ITSM as a Service

    Full-managed IT as a Service offering process consulting and ITSM implementation as well as operations, automation and self-service initiatives.

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    Software Asset Management Service

    Renewal visibility, license analysis and optimization, compliance and audit management, software spend forecasting, vendor management, and negotiation are all included in fully managed software asset management as a service.

Benefits Of ServiceNow Managed Services

Choose CIS as your Managed Service provider, and don't need to hire extra resources for ServiceNow implementation - our experienced engineers are on call 24x7.

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    Focus on Your Core Competencies

    As your Managed Service Provider (MSP), we take care of all of your ServiceNow needs so you can concentrate on running your core business. Use your resources for Customer Care while experts manage ServiceNow tasks for you - our team of specialists are experts when it comes to backend administration & technicalities of ServiceNow backend implementation & use.

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    Cost-Effective MSP Solution

    CIS is your Managed Service Provider for ServiceNow and guarantees to deliver an adaptable and affordable ServiceNow solution with Pay-As-You-Go or Managed Services that doesn't require full implementation, thus cutting costs significantly. Furthermore, there's no up-front fee as payment only occurs for products you use - making CIS an invaluable partner to have on board as your Managed Service Provider of choice for ServiceNow solutions.

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    Automated Workflows

    ServiceNow has revolutionized how businesses operate over the past ten years, as one of the fastest-growing technology companies worldwide. Their cloud-based ServiceNow solutions automate simplifications and service delivery processes. Their manual tasks have been replaced by hassle-free workflow that any employee within an organization can utilize effortlessly.

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    Optimize Processes

    CIS's ServiceNow Managed Services optimize business processes by identifying gaps, improving performance and eliminating redundancies to achieve continuous process improvements. Our expert ServiceNow developers automate processes for you while helping track the status of every operation within your organization.

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    Versatile & Scalable

    ServiceNow can manage large volumes of data with ease and is highly scalable. Cloud-based ServiceNow does not rely on physical hardware resources. Therefore we can scale your ServiceNow Managed Service provider system as necessary in order to meet your business requirements and needs. With ServiceNow you can increase business agility while decreasing costs by consolidating legacy apps into one user-friendly service management solution.

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    Accelerate Innovation

    Companies today are prioritizing business value creation through digital transformation and supporting innovation, and creating connected experiences by quickly developing and deploying digital workspaces, and cultivating customer loyalty. At CIS, we invest in cutting edge technologies on behalf of our customers as an essential ServiceNow Managed Service partner, offering advanced analytics to increase productivity while working alongside you as partners for change and collaboration.

Why Should You Work with CIS as Your ServiceNow MSP?

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    We Encourage Innovation and Accelerate the Digital Transformation

    CIS MSP provides innovative solutions, advanced technologies and compliance with industry standards without impacting your operations. In addition, digital workflows are implemented and ensure compliance with standards.

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    Self-Service Through Service Portals and Catalogs

    Self-service portals and catalogs can help drive customer self-service adoption. MSP's model features a modern interface with advanced automation capabilities for catalog management as well as self-service capabilities.

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    Flexible and Scalable Service Model

    The CIS ServiceNow MSP model lets you start with a small number of licenses and scale up or down as needed, eliminating upfront fees and lowering additional maintenance costs.

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    Review and simplify Process

    CIS can tailor ServiceNow to fit the unique requirements of your organization by conducting an in-depth evaluation of existing business processes and identifying obstacles. Automating manual tasks allows for more time spent reaching goals. Plus their MSP provides solutions built according to ITIL and ServiceNow standards.

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    Greater Compliance and Security

    Our experts will assist you in improving your company's overall security posture and achieving industry compliance

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    Platform Expertise

    Comprehensive understanding of all ServiceNow modules. Platform optimization experience in complex, multi-vendor, and highly integrated environments.

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    Agile Methodology

    With CIS's DevOps services, we provide a team of engineers and IT administrators with access to an expansive library of reusable assets containing code, widgets and best practices that helps reduce costs while simultaneously increasing quality and improving processes. This enables us to reduce efforts while simultaneously cutting expenses.

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    High Quality

    Quality Assurance reviews and architectural guidance will also be offered in order to guarantee optimal platform performance.

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    Client confidentiality

    Effective (value-oriented) governance structures ensure we meet customer demands to maximize ServiceNow value, evidenced by its 9+ customer satisfaction score.

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    Cost Effectiveness

    Delivery on-site or offshore should be optimized to optimize speed and quality while keeping costs to a minimum.

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    Highly Flexible

    We recognize the changing needs of our customers' businesses, which is why our model allows for rapid and easy scaling up and scaling down of extra resources.

What is The Scope of ServiceNow Managed services?

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    ServiceNow Consulting

    Our ServiceNow consulting services lay the basis for an efficient and successful ServiceNow implementation process, led by expert guidance from ServiceNow experts who will lead them step-by-step throughout this journey. They'll show how to optimize efficiency within business processes with ServiceNow, provide user training after major functionality updates to increase uptake, manage access, users and data quality as well as configure form fields and processes - as well as other minor system modifications and track system performance stats constantly so as to identify negative trends quickly enough for prompt corrections.

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    ServiceNow Support

    By providing ServiceNow Managed Services following this procedure, we alleviate micromanagement by maintaining high transparency and controllability. With your representatives' help we identify service requirements, perform a ServiceNow Health Check, transfer knowledge between staff or former providers and us, assume full responsibility for success by taking over full ownership, perform continuous anticipatory progress of the solution or handle requests for customization on demand in addition to our regular support operations.

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    System Administration

    ServiceNow administrators specialized in fulfilling various service requirements that arise during normal business operations will be assigned as your ServiceNow partners, responding quickly as service demands increase. In particular, as your ServiceNow partner we will focus on. Users & Access Management, Process Configuration, Data Quality Management, Form Field Updates and Other Rapid Modifications within ServiceNow. Additionally we install, maintain and develop custom applications tailored for any ServiceNow process application, assign roles accordingly so as to gain access to various features & services of that particular service.

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    ServiceNow Integration

    ServiceNow Integration, as the single point for ServiceNow Integration, connects seamlessly your business functions. Utilizing their platform, ServiceNow Managed Service Provider connects different functional areas within your company with each other extending IT's capabilities further than before. ServiceNow Managed Service Provider offers seamless integrations of their platform with SaaS or IaaS services, ERP applications, on-premise applications and legacy programs to seamlessly support any role or service within an organization utilizing this powerful solution.

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    Security Audit and Monitoring

    Regulators require compliance through proper management of cyber security risks and mitigating risk mitigation strategies, with strong internal controls as one approach to reduce organizational risks. A growing trend among regulatory authorities is developing strong internal controls which reduce organizational risks, having these in place helps create a governance framework, but its effectiveness must also be evaluated regularly in order to detect errors before they affect business negatively. Whether asset theft, fraud or investment risks are involved - auditing ensures there are no gaps in risk mitigation processes.

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    ServiceNow App Development

    ServiceNow partners us, so we will create apps to satisfy business needs while creating the optimal user experience. Each sprint uses agile methods with each sprint focusing on creating value. Regular updates ensure we remain true to your vision by gathering feedback and iterating accordingly. For maximum cost reduction and speedier delivery, we ensure to incorporate the newest ServiceNow capabilities and features into all app designs.

Industry Solution

Frequently Asked Questions

ServiceNow partners possess all of the skills and know-how required for successfully deploying technology solutions. ServiceNow MSPs possess extensive experience from working for various businesses, so they know about potential pitfalls to watch out for when using platforms, as well as training clients so their systems run at maximum capacity.

We've adopted ServiceNow best practices which guarantee 100% customer satisfaction. As a ServiceNow managed service provider, we deliver value by helping to transform the digital ecosystem of your business, leading to higher productivity levels, reduced technical loans and an increase in ROI. As a ServiceNow Managed Service provider, our experts ensure your organization makes a seamless transition onto the ServiceNow platform. Our success stories speak for themselves as our services are results-oriented. Thanks to years of experience implementing ServiceNow deployment process and methods, our experts focus on optimizing use of resources and time in maximizing value creation while providing maximum satisfaction with maximum returns for each resource and investment made into ServiceNow deployment process.

ServiceNow's flexible platform makes digital transformation accessible to all employees, without needing IT expertise to implement digital transformation initiatives. Users are able to adjust and modify workflows without IT expertise. Its low-code platform enables citizen development features, while their wide array of scaling options allows custom solutions tailored for specific industries or clients.

Yes, Our in-house experts on ServiceNow cover every module and capability from reporting through CSM, ITSM and ITOM management, and app development. With such expertise available on hand we offer technical expertise, architectural guidance and app creation - essential ingredients of a strategic platform like ServiceNow.

Flexible Managed Services form the core of our offering. Story points serve as our virtual wallet, together we define which items go in. Suppose we agree on 60 hours for app development versus maintenance services respectively - any remaining hours may be put towards other services you require from us.

We Create out of the box solutions for our every client

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Case Studies

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Food Takeaway And Delivery Services

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Online transport marketplace for different transport requirements

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Offering a wide range of designer clothing

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Client Success

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    Nicolas

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    I've outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for

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    Ghio

    Lemmer, Netherlands

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    I am glad to write a review for your capable team, you have onboard and I would like to mention another thing that your technology team is good for your company. Thanks for everything. Soon we'll be outsourcing more projects to you.

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    Paul

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    I've hired CISIN a while ago and I want to say that thanks for your help, everything is great & much appreciated. I'm always open to any design upgrades you may like to punt in future so feel free. I wish you peace & success in every sphere, thanks again.

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    Simon

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    I am a Research Director for a company in the UK which monitors company's customer service and provides feedback on their performance and shows benchmarking data for their continual improvement. With that background I am pleased to say that the customer service I received from you just now was excellent!

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    JimMc

    Scotland, United Kingdom

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    Super Work The application is better than I expected it to be. This was quite a fluid arrangement as I was not totally sure what I required, Abhi and the rest of his team were very patient and discussed all aspects of the project with me. Any changes I requested

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    Leonard

    North Carolina, United States

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    Did a great job, and in time asked for it. The Parental control application I was looking at was a single module in the final product. Very innovative with ideas and implementations. Thanks!

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    David

    United Kingdom

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    Very diligent and hard-working. When given sufficient information, we were able to produce a good-quality product in a quick time. Would use them again.

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    Rossk

    New York, United States

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    Outstanding work even with some of the last minute changes they coded the program changes without any problems.

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    Mike

    Georgia, United States

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    Amit and team did a superb job, and did much more than they were required. Communication is very professional. Recommend these guys every time. I will use it again.

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    Mark

    Florida, United States

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    Superb Communication will go the extra mile to please and best of all the quality of code is excellent! Thanks CIS!

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    Russell

    Australia

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    A+ coding yet again. CIS is quick to respond to bugs and even quicker to fix them. I really enjoy the professionalism and dedication of this team!

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    RonnieO

    Illinois, United States

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    CIS did an excellent job on my project. I gave them a week to get it done and they got it done within 1 day! They are very knowledgeable and easy to get in touch with. I definitely plan to use them in the future.

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    Rick

    United Kingdom

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    Wow, that took a long time and was complicated! Cis team did a good job in the end and thanks for your work.

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    Jean-Luc

    Antwerp,Belgium

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    Thanks! This is only the start. We are bound to do great things together.

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    Nicolas

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    I've outsourced my joomla CMS website development project to Cyber Infrastructure, CIS, I would just like to thank you for the good work you did. It was really efficient and understanding all the things we need, really great. We will come back for

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