ServiceNow Support Services

Our ServiceNow Support Services

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  Problem Solving Support

  At CIS, our experts use best ITIL practices for incident, problem and change management in order to expedite ServiceNow managed services and issue resolution quickly while decreasing disruptions.

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  System Performance Monitoring

  We monitor your system continuously to identify any problems or provide effective solutions, from level 1 help desks all the way up to 4 helpdesks ensuring an effortless experience for users and drive your business growth.

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  Security Audits and System Checks

  At CIS, we specialize in critical business system security orchestration to locate any security gaps and provide solutions that maintain its effectiveness. Our professional consultants specialize in system auditing to uncover any lapses.

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  Proactive Customer Services

  At CIS, anticipating client needs is key to providing excellent service. By reviewing client complaint patterns to customize solutions and foresee problems.

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  Reactive Response

  Our ServiceNow managed services team at CIS is equipped to quickly and effectively address customer inquiries regarding their business.

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  Clarifying SLA Design and Agreement

  Our experts can design and formalize an SLA should it become necessary. With transparency at our core, collaboration between us will run smoother.

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  Transparent Transfer of Responsibility

  Our ServiceNow support team ensures an orderly transfer of authority to provide an efficient digital transformation journey.

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  Effective Day-to-Day Operations

  Our team of Service portal experts take great pride in managing daily technology service operations effectively and rapidly resolving any issues as soon as they arise. If desired, periodic updates on our work may also be provided.

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  Constant Enhancements and Evolution

  ServiceNow managed services continues to adapt with changing needs, not simply day-to-day requirements. Our aim is always working towards continuous improvement - whether that happens on schedule or spontaneously in your digital landscape.

Our Assistance for Your Incident Management Platform -Incident Management

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  Repair and Prevent Malfunctions

  This approach can reduce the risks and impacts associated with possible malfunctions within your environment, providing peace of mind through our Service Level Agreement (SLA) guarantee and 24/7 on-call service for critical incidents ensuring both you and your service are uninterrupted.

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  Change Management

  Change Management involves adapting to changing environments while staying ahead of potential disruption.

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  Value-Added Solutions

  Our ServiceNow experts are on hand to offer value-added solutions if you are looking to add features or extend capabilities of your platform. They will make sure it always reflects current business and technological trends while offering proactive advice about ways to further develop it.

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  Service Catalog

  Simply hand off your business processes to our team, and let them handle everything for you - administrative work included. Plus, you'll gain access to amazing experience specialists to cover difficult areas without needing an internal team.

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  Upgrades

  ServiceNow Support will guide your upgrade through to completion, taking care to meet ServiceNow best practices in terms of administrative tasks such as communication and testing. By keeping up-to-date, ServiceNow ensures your platform remains successful for years.

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  Technical Advisory

  Solve Difficult Issues At CIS. We can assist in solving difficult technical issues and translating your business needs to the IT language. Our specialists will identify your requirements and guide further development based on industry specificity, improving efficiency or upgrading UX are among our specialties as well.

What Does CIS Provide As a Part of ServiceNow Support Services?

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  The Team

  Our Maintenance and Development teams are always on call, even after hours, while your Service Delivery Manager serves as your one point of contact, understanding all your requirements to provide expert services that adhere to business standards.

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  Co-Operation

  Before commencing any critical operations, we carefully and swiftly assess it for efficiency and continuity of resilient delivery. Furthermore, there will be regular collaboration and updates.

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  Expert Project Managers

  At CIS, we don't just focus on technology, we pride ourselves on being process geeks. That means our entire company specializes in project management systems to ensure your customer satisfaction and support.

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  Unparalleled Customer Service Prowess

  Our customer experience with ServiceNow's Customer Service Management (CSM) product is unrivaled.

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  Precision When It Matters

  At CIS, our entire long-term, strategic value centers around providing our clients with solutions tailored to meet the exciting standards set out for regulated industries like finance and healthcare. This principle holds particularly true.

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  Both Flexible & Predictable

  Some of our partners require predictable costs while others may need an engagement model tailored specifically to changing priorities, and we offer both flexibility and predictability in our business service offering. We deliver both cost effective and agility that our partners require for success to drive efficiencies.

Why Trust Our Certified Consultants as Training Partners and Coaches?

At CIS, our Certified Information Solutions Experts consider ServiceNow training an utmost importance. CIS specialists train alongside our partners and with your teams. Through continual learning, CIS teams can share their knowledge and flow across teams such as yours. Certified by third-party cloud solutions providers, our highly skilled group ranks highest per capita when it comes to certification credentials.

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  ServiceNow - An All-in-One Solution

  Serving as Salesforce's number one cloud observability ERP app and making use of data already present within CRM to reduce duplicative systems to record information. ServiceNow team efficiencies, cost-effective, error-free book-keeping solution drive efficiencies. ServiceNow features two cloud-based solutions: customer-oriented ERP (automation for resources), and PSA. Each are powerful yet robust and innovative solutions for supporting their respective customer bases in real time. Sometimes it can be easy to overlook all the capabilities ServiceNow has to offer, yet discover features you had no idea existed or that have just been released - training provided by CIS ServiceNow consultants, practice members and senior trainers who boast decades of ServiceNow experience can provide this essential education.

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  Discover ServiceNow Certification

  A certified ServiceNow team is an asset you can use to advance your career, but doing it all by yourself may prove challenging and time consuming. That is why our employee experience helping clients and employees pass ServiceNow's certification exam hundreds of times can be such a great assistance. All our instructors have successfully passed all levels of the ServiceNow exam themselves with flying colors, ready to share their expertise about ServiceNow.

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  Maximize Your Limited But Valuable Resources

  Our customized training process ranges from half a day to two-day courses depending on the needs of your organization, giving you complete training so you can review or adapt as required for future courses or use as inspiration in developing internal training materials.

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  ServiceNow Training Options

  ServiceNow provides training options designed to be taken in any order, providing customized lessons or standalone classes. More advanced users may participate in multiple breakout sessions at one time. CIS offers customized ServiceNow agents with compliance sessions based on skill level, end goal and schedule requirements.